cancel
Showing results for 
Search instead for 
Did you mean: 

After installing McAffee agent on a client it updates and seems healthy but the server shows unmanaged

I have been trying to remediate my unmanaged clients and am meeting with mixed results in repairing clients.


I've tried using this script to remediate and sometimes it works and sometimes it doesn't

@echo off
START "" /w /b msiexec.exe /x {35C03C04-3F1F-42C2-A989-A757EE691F65} REMOVE=ALL REBOOT=R /q

START "" /w /b \\ms240epo01\"Virus Scan Softwares"\"Framework Package for 8.8.1"\FramePkg8.1.exe

START "" /w /b \\ms240epo01\"Virus Scan Softwares"\"Framework Package for 8.8.1"\VSE880LMLRP4\FramePkg_UPD.exe

EXIT

When it "doesn't work", what actually happens is that the agent reinstalls and appears to be happily updating(it will show a connection to our server and then get the correct DAT) but the server will show the client is unmanaged.

In cases like this  I have found that I can go into add/remove programs and uninstall Virusscan Enterprise, and then run the script and this will cause the agent to eventually reinstall everything and it will become managed(with a duplicate entry showing in EPO, so I have to delete the old unmanaged entry.) This can take up to four hours before it shows correctly on the EPO server.

I also have a co-worker who does a full manual uninstall of the agent and scanner that includes a manual removal of the registry entries. This is cumbersome, but once you do it and run framepkg8.1 it will pick it up on the server in about fifteen minutes.

Is there a better way to fix unmanaged clients? I'm really looking for a way to 100% reliably remediate clients in a timely manner when I make remote users bring them in. Something that will work over VPN (F5) would be even better. An emailable script that works on VPN is ideal.

5 Replies

Re: After installing McAffee agent on a client it updates and seems healthy but the server shows unmanaged

,

                             Moved this to ePO  Managed as seemed more appropriate. If it is possibly Virus Scan Enterprise, please apprise.- By Moderator

Cliff
McAfee Volunteer

Re: After installing McAffee agent on a client it updates and seems healthy but the server shows unmanaged

I also have another script that is getting much the same results. I cannot post it due to it having admin passwords and such, but it is mostly the same as the first one I posted, with this at the end to force an update.

 

C:\Program Files\McAfee\Common Framework\CmdAgent.exe /p /e /c


It does get the update, but the server doesn't always decide that the client is now managed.

 

Re: After installing McAffee agent on a client it updates and seems healthy but the server shows unmanaged

,

                             Could you please indicate the Buisness Product you are actually utilizing? So I can make certain I moved it to the Proper area to garner better Attention/Assistance. Being a Moderator of the Consumer side of the Equation, I want to be accurate in doing so.

All the very Best,

Catdaddy

McAfee Volunteer Moderator

(Consumer Products)

Cliff
McAfee Volunteer

Re: After installing McAffee agent on a client it updates and seems healthy but the server shows unmanaged

Re: After installing McAffee agent on a client it updates and seems healthy but the server shows unmanaged

Thank you   Moved to Virus Scan Enterprise for better Assistance - By Moderator

Cliff
McAfee Volunteer