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expat-cat
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Message 11 of 14

Re: using 2nd device even when not selected

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"Ok so I understand correctly although you have set your security factors to Master password and Windows Hello, authentication flow is going through them and then one more step by sending the email, correct? "

Yes

" is this experience happening every time you try to login to True Key "

When the extension is first installed in a browser, I get email confirmation during the install process.  After that, it works fine for a while.  Not sure of the trigger/delay but at some point it stars to ask for email as well. not sure if this might be linked to installation into the second browser on the same PC?

"and for which browser, "

I use Edge and Chrome.  It can happen in both

Re: using 2nd device even when not selected

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Hi @expat-cat,

I have sent you a private message. Please respond to the message to help you further.

Thanks,
Karthikeyan J

expat-cat
Level 7
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Message 13 of 14

Re: using 2nd device even when not selected

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responded to message

Re: using 2nd device even when not selected

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Hi @expat-cat,

I have sent another private message. Please reply to the same with your convenient time today & tomorrow.

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