cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

true key license & email address

Jump to solution

I bought true key license through stocksocial because i dont have a credit card and i could pay with paypal.

The problem now is, the first time i tried to re-installing it didn't pick up the license but i did make the account. so, second time, i re-downloaded then tested using my company email then it worked.

I want to change the email address because i will be leaving my current company in 2 month and i wont be able to have access to the email anymore.

either by;

1- simply changing email address, or

2- transferring the license from one account to another, or

3- cancelling current account, and getting a refunded with a different serial code.

I hope someone can help me with that issue.

1 Solution

Accepted Solutions
McAfee Employee marcd
McAfee Employee
Report Inappropriate Content
Message 8 of 12

Re: true key license & email address

Jump to solution

Hi Saied,

I have made the change in our database, Monday the latest you should see that your personal Hotmail TK account is Premium. I have also requested as we discussed to delete your corporate email. Please just let everyone know here that all is well so we can close this issue.

Take care,

MarcD

11 Replies
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 2 of 12

Re: true key license & email address

Jump to solution

​,

                      I will ask a (Expert) from the 'TrueKey Team' to add to this Discussion. During the interim, you can always contact Technical Support 24/7 via Phone/Online chat being the most expedient.

https://service.mcafee.com/webcenter/portal/cp/home/contact

                      ​ Could you kindly assist this user?

All the Best,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer

Re: true key license & email address

Jump to solution

I contacted the Technical support couple of times, with no luck. I keep getting transferred and put on hold. Also, Thank you for the fast replay.

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 4 of 12

Re: true key license & email address

Jump to solution

Hopefully ​ will add to the discussion in short order, as he arrives to his office.

Cliff
McAfee Volunteer
McAfee Employee marcd
McAfee Employee
Report Inappropriate Content
Message 5 of 12

Re: true key license & email address

Jump to solution

Good morning Saied,

While changing your email account ID is not possible at this time, we are currently trying to see when it can be implemented on our features roadmap.

Nonetheless, I might be able to transfer the Premium subscription to your personal email True Key account.

We can then delete once this is done your corporate TK account.

I will need to send you a private message so you will probably need to become a follower in order for me to do this.

Thanks,

MarcD

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 6 of 12

Re: true key license & email address

Jump to solution

Thanks Marc

That was 'Quick' !

Cliff
McAfee Volunteer

Re: true key license & email address

Jump to solution

Hey ​ Thank you for your answer. I have followed you now.

McAfee Employee marcd
McAfee Employee
Report Inappropriate Content
Message 8 of 12

Re: true key license & email address

Jump to solution

Hi Saied,

I have made the change in our database, Monday the latest you should see that your personal Hotmail TK account is Premium. I have also requested as we discussed to delete your corporate email. Please just let everyone know here that all is well so we can close this issue.

Take care,

MarcD

SMenich
Level 7
Report Inappropriate Content
Message 9 of 12

Re: true key license & email address

Jump to solution

So, 1.5 years later, I have the same issue.  I do not see a way to change the "trusted email" in True Key, even though I was easily able to change my email in my McAfee account.  I guess I need someone to do it for me....?

McAfee Employee marcd
McAfee Employee
Report Inappropriate Content
Message 10 of 12

Re: true key license & email address

Jump to solution

Good morning,

Change trusted email on a True Key account is not feasible.

What is possible though, is to export your data from your old account into your desktop (True Key settings- App settings- export data), once your data has been backed up, you can then import (True Key settings- import- True Key to True Key) to the newly created True Key account with the new email address.

I hope this helps,

Marc D.