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Level 7

password problim

after i format my PC & install my McAfee LiveSafe with true key, i long in into my McAfee account easily.

but i can't log in  my True key app. it's say wrong password

i sure i put it correct cos i use it in my iphone6

i tried to renew my password it's say : For your security, you must be on a Trusted Device linked with your profile to reset your Master Password.

i need help Pls

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1 Reply
McAfee Employee

Re: password problim

The issue here is that your PC is not a Trusted Device for True Key anymore. You would need to reinstall it probably by sending an install link from your only TK trusted device- iPhone 6. Once installed you can login ton your PC and this will send an authentication email to confirm it is you trying to connect.

Marc D.

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