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McAfee Employee marcd
McAfee Employee
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Message 11 of 16

Re: has there been an update ?

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Please restart again and see if True Key gets updated. If you are prompted again to restart to get updated provide me a screenshot of this message.

Thanks,

Marc D.

James_
Level 8
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Message 12 of 16

Re: has there been an update ?

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I have restarted several times since the update and it still says 4.0.0.9245 . I have the true key app[ installed and the chrome extension , its working fine I was just curious as to why it asked to update again with it having already updated a week or so ago.

McAfee Employee marcd
McAfee Employee
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Message 13 of 16

Re: has there been an update ?

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Understood, I believe you are running the latest version, not sure why is still prompting you to restart the app to get it update it.

Can you send me a screenshot of this update request prompt, also when do you get this update/restart request prompt (frequency) and at which point (after logging in to your TK account, etc.?).

Thanks,

Marc D.

James_
Level 8
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Message 14 of 16

Re: has there been an update ?

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I have only been prompted to restart one more time since the original update , it's not constantly prompting me to update ,just the one time.I was just curious as to why it prompted me again to restart and the program version never changed that is all. 

As I said it is working fine and no problems with it. 😊

McAfee Employee marcd
McAfee Employee
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Message 15 of 16

Re: has there been an update ?

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Perfect, let me know if you experience any issues with it going forward and we can take a closer look to it.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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McAfee Employee marcd
McAfee Employee
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Message 16 of 16

Re: has there been an update ?

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Hi James,

Let me also say that 4.0.0.9245 is your True Key Chrome extension version but you have not provided the version of your TK standalone app.

You are running the desktop standalone app and that is why you were prompted to restart to update this client because if you were running TK extension first where launchpad opens in the browser instead that in the desktop you would have not been prompted to restart to get it update it.

So if you see this restart/prompt again please let me know your True Key standalone desktop version (you should be able to see it once you open your TK launchpad on the bottom right of your screen).

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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