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James_
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Message 1 of 16

has there been an update ?

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Hi, turned on pc and opened chrome.It told me there had been a true key update and to restart pc ,is this a genuine update and if so what changes have been done ? It currently says I am using version 4.0.0.9245 of true key.

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McAfee Employee marcd
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Message 3 of 16

Re: has there been an update ?

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Good morning,

This is a genuine update. But let me bring more background to better understand our current application.

There are 2 modes of running True Key, one is the desktop standalone app that opens the logins launchpad on your desktop while the other mode is extension first (Chrome, Firefox or Edge) where the logins launchpad open within a browser tab.

As a rule of thumb, if your PC is prompted for a restart is because it is updating the desktop standalone True Key app as an update for the extension first would not require a PC restart.

The last update was addressing a server connection problem where some users experienced issues connecting to their TK accounts.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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McAfee Employee marcd
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Message 2 of 16

Re: has there been an update ?

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Let me get back to you in the next few days with what exactly released.

Thanks,

Marc D.

McAfee Employee marcd
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Message 3 of 16

Re: has there been an update ?

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Good morning,

This is a genuine update. But let me bring more background to better understand our current application.

There are 2 modes of running True Key, one is the desktop standalone app that opens the logins launchpad on your desktop while the other mode is extension first (Chrome, Firefox or Edge) where the logins launchpad open within a browser tab.

As a rule of thumb, if your PC is prompted for a restart is because it is updating the desktop standalone True Key app as an update for the extension first would not require a PC restart.

The last update was addressing a server connection problem where some users experienced issues connecting to their TK accounts.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

View solution in original post

afzski
Level 7
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Message 4 of 16

Re: has there been an update ?

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I have not received a notice for update, but for past 2 weeks hav had issues with truekey loading, and when it finally does load, i get error that there was problem connecting to the servers ,  How do I find out what version I have, and if it is the new version, how do I get back the functionality ???

 

Alex 

McAfee Employee marcd
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Message 5 of 16

Re: has there been an update ?

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Let me ask you, do you have True Key running anywhere else besides on your desktop Windows system?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

tzydzy
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Message 6 of 16

Re: has there been an update ?

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I received a similar prompt to update, however after downloading the new software and authorizing installation, nothing happened.  I tried again logging in as an administrator and again, nothing.  I uninstalled the app from Windows 10 Professional (I didn't see the message to NOT uninstall, just reboot until AFTER I checked the forum - too late).  After rebooting several times, and attempting to reinstall True Key from the file downloaded from the website, the desktop version will still not install either as a user or administrator.  The web browser extensions for Chrome and Firefox work, but why doesn't the desktop app for Windows 10 not install.  Is it really needed at this time?  

McAfee Employee marcd
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Message 7 of 16

Re: has there been an update ?

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It is very possible that the True Key desktop standalone app is blocked for new downloading. As I mentioned on this thread, we are deprecating our desktop application and will soon only be using our web extension app (Edge, Chrome and Firefox).

Downloading the app from your prefered web browser of the above mentioned browsers in www.truekey.com will get you the extension first TK mode.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

James_
Level 8
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Message 8 of 16

Re: has there been an update ?

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Hi , just had another update which told me to restart my system. It still says however I am using version 4.0.0.9245 of true key.  Any idea what this was for ?

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McAfee Employee marcd
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Message 9 of 16

Re: has there been an update ?

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Did you restart your system since  you originally posted this ?

Thanks,

Marc D.

James_
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Message 10 of 16

Re: has there been an update ?

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Yes I have restarted system since I posted previously , I restarted as soon as it asked.

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