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can't renew true key premium subscription

hi, i have tried several times to renew my subscription. when ever i click on "renew" i get sent to a blank screen. i tried re entering my and reloading the app on my windows 10 laptop and phone. still get a blank screen. can any one help?  thanks in advance. 

4 Replies
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Re: can't renew true key premium subscription

Just reinstall the app and should work fine. Ensure you remenber master passowrd

Re: can't renew true key premium subscription

thanks, but that did not work as well. it keeps sending me to a blank page. i've tried this on all my devices, iphone and pc, and also different browsers such as google chrome and microsoft edge. 

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McAfee Employee
McAfee Employee
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Re: can't renew true key premium subscription

Good morning,

Not sure if you received my email as I sent it to you to ask you more questions regarding this issue.

Thanks,

Marc D.

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Re: can't renew true key premium subscription

Sorry, I may have just completely missed your email but I found it now. I just sent a reply. Thanks for helping out.

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