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bdwn
Level 7
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Message 1 of 4

Unsupported Sites: Is there a streamlined process for reporting these?

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Is there a way to submit unsupported login page URLs in the TrueKey app?

I understand you guys cannnot stay up-to-date for ALL websites 100% of the time but that doesn't mean you cannot setup a simple form for users to submit unsupported URL to your developers. You (developers) can then flag certain domians as higher priority than others, such as 'number of submissions', 'commonly used sites' like microsoft, upworks, chase, etc... This will be more streamlined and effecient than posting a link in this forum or talking to customer support.

I suggest this because I am a paid customer and I love your service. But if there was a direct and streamlined process for reporting unsupported sites it would make the service better.

 

A website I am having logging into is upworks.com. This is a popular freelance platform. The URL TrueKey is not detecting the loggin fields is https://www.upwork.com/ab/account-security/login

 

Give a thumbs up if you would like a better way to report unsupported login pages for your favorite sites?

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McAfee Employee marcd
McAfee Employee
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Message 2 of 4

Re: Unsupported Sites: Is there a streamlined process for reporting these?

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I am actually happy you brought this up, as it is an important point.

From any of your default browsers (Chrome, Firefox and Edge), you can right click on the True Key extension on the top right and go to the True Key icon on the menu and you can choose one of these 5 issues namely "I wasn't logged in to this website".

I can assure you we receive these reports and we make an effort to optimize these pages so they can work with the True Key instant login feature.

Pages keep breaking when the content script is changed from this website and depending on the changes it is easier or can require more work from us to optimize them again. Having said that, I am happy to report the issue with upwork.com

Thanks,

Marc D.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?



marc
McAfee Employee

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3 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 4

Re: Unsupported Sites: Is there a streamlined process for reporting these?

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I am actually happy you brought this up, as it is an important point.

From any of your default browsers (Chrome, Firefox and Edge), you can right click on the True Key extension on the top right and go to the True Key icon on the menu and you can choose one of these 5 issues namely "I wasn't logged in to this website".

I can assure you we receive these reports and we make an effort to optimize these pages so they can work with the True Key instant login feature.

Pages keep breaking when the content script is changed from this website and depending on the changes it is easier or can require more work from us to optimize them again. Having said that, I am happy to report the issue with upwork.com

Thanks,

Marc D.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?



marc
McAfee Employee

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
bdwn
Level 7
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Message 3 of 4

Re: Unsupported Sites: Is there a streamlined process for reporting these?

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that's great. i was looking for that feature but couldn't find it. I see it now in the browser. I'll make sure to use this in the future. thanks

McAfee Employee marcd
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Re: Unsupported Sites: Is there a streamlined process for reporting these?

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You are most welcome, let me know if there is nything else we can help with.

Thanks,

Marc D.



marc
McAfee Employee

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