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Unable to login in to True Key

I had to reinstall Google Chrome, and True Key. After that i was unable to login in to true key again. I can login after I open the extension. The problem is that I return to the login page after i authorize Chrome for access using the my phone.

The developer console in Chrome tells me there is an issue with the extension:

facade method `auth.createAccountHint` did not return a Promise Error: facade method `auth.createAccountHint` did not return a Promise
at chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:35:17739
at Object.dispatch (chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:35:17207)
at ChromeBG.value (chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:22:9774)
at chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/scripts/core.js:23:6232

I tried everything to fix the problem my self, but i seem to be unable to do so. 

What can i do to use keypass again in Google Chrome?

 

Thanks for your help.

8 Replies

Re: Unable to login in to True Key

Note: i installed True Key also in MS Edge and in Firefox, and there i have the exact same problem. True key return's to login page after I authorize the login on my phone.

Allwyn_GI
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Message 3 of 9

Re: Unable to login in to True Key

Hi @erikdeboer,

Sorry for the inconvenience, McAfee is aware about the issue and we are working on it. We will update you once the issue is resolved.

 

Regards,

Allwyn I

Re: Unable to login in to True Key

Thank you, can you give me a time-line. When do you expect this problem to be resolved?

randyr
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Message 5 of 9

Re: Unable to login in to True Key

I've been having the same problem for almost 2 weeks.  I created a case with McAfee support, which I've been told has been escalated to Tier 2 Support.  In the meantime, I'm being told, "We're aware of the problem.  We're working to fix it.  Please be patient."  I'm losing my patience...

Allwyn_GI
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Message 6 of 9

Re: Unable to login in to True Key

Hi @erikdeboer & @randyr,

Once again we are sorry for the inconvenience, Unfortunately we will not be able to provide you with a timeline but we are working on this issue on priority and will update ASAP. 

Regards,

Allwyn I

randyr
Level 8
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Message 7 of 9

Re: Unable to login in to True Key

@Allwyn_GI I know that this problem (and the sync problem) are not your fault, however please feel free to inform your management that I'm actively looking for a replacement to True Key. I was a happy customer for over 5 years...

Re: Unable to login in to True Key

I have the same issue. I was able to login in offline mode on my phone only since last week and now this morning I can't even login on my phone. I have tried reinstalling the app on my phone and the chrome extension but nothing works. I get the "verification emails" but whenever I click them I just get booted back to the login page. This is absolutely ridiculous. Please assist!

Re: Unable to login in to True Key

It seems as of today you were able to solve the problem. I am able to access True Key again and all seems to be in sync. Thank you for your support.

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