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Unable to connect to log in to Truekey

Can you please advise why I cant connect to log in to Truekey through both PC/Chrome and iphone APP?

If the problem is known, when will it be resolved?

Are my passwords secure?

Posted Monday 28 June 2021 12:31

 

Please advise.

 

 

13 Replies
karthikeyan_J
Moderator
Moderator
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Message 2 of 14

Re: Unable to connect to log in to Truekey

Hi @BillMarchant101 

We are truly sorry for the trouble caused. 

McAfee is aware of this issue and our Engg team is currently investigating on the root cause. Your information is secure and unfortunately we do not have an ETA as of now. But we will keep you informed as soon as we receive an update on the resolution.

In the meantime, please try to use True Key without internet to retrieve any password for instance.

Thanks,
Karthikeyan J

123Kai
Level 8
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Message 3 of 14

Re: Unable to connect to log in to Truekey

Read my lips (or look onto screenshot): it - does - not work! There is no option offered for an offline-mode. Truekey is wasted and it is unbelievable that the McAfee-IT is not able to solve such high priority-issue!

Travlaki
Level 8
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Message 4 of 14

Re: Unable to connect to log in to Truekey

Can't wait for them to fix this so I can get access to my passwords and move over to another provider.

Jim-Hill
Level 7
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Message 5 of 14

Re: Unable to connect to log in to Truekey

Try clicking the login/connect button while the thing is spinning. When I did that I got the option to login w/o internet (login local).
Jim-Hill
Level 7
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Message 6 of 14

Re: Unable to connect to log in to Truekey

Try clicking the login/connect button while the thing is spinning. When I did that I got the option to login w/o internet (login local). May work for you too.
Former Member
Not applicable
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Message 7 of 14

Re: Unable to connect to log in to Truekey

When I do this, you can connect to the app but have no access to the information. Just have the list of credentials, without password...

Former Member
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Message 8 of 14

Re: Unable to connect to log in to Truekey

Passwords are not retrievable in offline mode!

Throxy
Level 7
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Message 9 of 14

Re: Unable to connect to log in to Truekey

@Former Member , what platform are you using to access True Key in offline mode?  I am accessing it using the Chrome and Edge extensions (both on Windows PC's), as well as using the True Key Android app.  I can retrieve passwords via all three.  I cannot create a new True Key login in offline mode, but I can at least get my existing passwords. 

Former Member
Not applicable
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Message 10 of 14

Re: Unable to connect to log in to Truekey

@Throxy With Advanced security set in TK, you cannot retrieve passwords on any platforms in offline mode... 😞

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