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Trying to delete account.

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I am trying to delete my True Key account so that I can create a new one, as I do not have my Master Password, and none of my devices are being recognise as the trusted device, despite the fact I originally used my laptop to set up the account. 

 

Any help would be appreciated.

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McAfee Employee
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Re: Trying to delete account.

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Unfortunately, we have no access to deleteTrue Key accounts, please reach out to our support team through this link and they will help you with your request:

https://service.mcafee.com/webcenter/portal/cp

When you get to this link, scroll down all the way to the bottom of the page and click on the “contact support” link, then click on “technical assistance”, click on PC or MAC and this will take you to the contacting support either by chat or phone. 

Thanks,

Marc D.

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Re: Trying to delete account.

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Hi @BucksheeTom,

We apologize for the inconvenience.

Please try to reset the password from one of your mobile devices as it might work if they are trusted. If it doesn't work we will help you in deleting and creating a new Truekey account. Also, we would like to keep you informed that, if you delete your current Truekey account you will lose all the logins saved in it.

We look forward to hear back from you.

 

Thanks,

Karthikeyan J 

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Re: Trying to delete account.

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Hi,

 

I tried using a mobile device but no luck, so I think a full delete will be the only option.

 

Kind Regards

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McAfee Employee
McAfee Employee
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Message 4 of 4

Re: Trying to delete account.

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Unfortunately, we have no access to deleteTrue Key accounts, please reach out to our support team through this link and they will help you with your request:

https://service.mcafee.com/webcenter/portal/cp

When you get to this link, scroll down all the way to the bottom of the page and click on the “contact support” link, then click on “technical assistance”, click on PC or MAC and this will take you to the contacting support either by chat or phone. 

Thanks,

Marc D.

View solution in original post

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