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Truekey still not working

I just tried to get into Truekey on my pc using chrome and it is still not working. All my passwords still unavailable to me, I have even started changing to new passwords to gain access to my accounts, this is ridiculoius McAfee

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McAfee Employee
McAfee Employee
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Message 2 of 4

Re: Truekey still not working

Just to confirm are you referring the issue with True Key desktop app and blank screen?

Thanks,

Marc D.

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Re: Truekey still not working

NO, I try to log in and it says invalid password. I don't use truekey on any other device so I can't get in to change my password. Truekey was still open on my old pc but when I tried to change my password it asks for the old password first. If I knew what the old password was I wouldn't have to change it. I have slowly begun to change all my passwords one by one, I have given up on Truekey, it's been a nightmare
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McAfee Employee
McAfee Employee
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Message 4 of 4

Re: Truekey still not working

So the issue in order to do a master password reset it requires a double factor authentication for obvious security reasons, which since you don't have TK running on any other device (2nd device), only way left for True Key to authenticate you is via email.

Marc D.

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