Truekey on Android cannot reach servers

[marcd]

Hi Nigel,

Awesome, thanks for confirming this.

Thanks,

Marc D.

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[RBhattacharjee]

I can't login to truekey via chrome plugin on Windows 10.

[marcd]

Good morning,

Are you getting any errors when trying to log in? Do you have True Key on any other systems/ devices and if so,  can you log in on True Key with them?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

[RBhattacharjee]

"Something went wrong". This is the only message I get.

I can't logon using my Android as well. Offline login works. Online login doesn't work.

P.S. - I'm in McAfee as well, so I may respond to teams/email faster. Thanks for looking into it.

[marcd]

Hi Rabjir,

I just sent you an email regarding the issue you are experiencing.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

[marcd]

Hi Rabjir,

The error you are experiencing preventing you to login to True Key is account/ backend related.

I think you should be able now to login to our application.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

[RBhattacharjee]

I tried on a different machine, and login works from there.

Thanks Marc

[marcd]

Thanks for confirming this Rabjir.

Take care,

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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