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McAfee Employee marcd
McAfee Employee
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Message 11 of 18

Re: Truekey on Android cannot reach servers

Hi Nigel,

Awesome, thanks for confirming this.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee RBhattacharjee
McAfee Employee
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Message 12 of 18

Re: Truekey on Android cannot reach servers

I can't login to truekey via chrome plugin on Windows 10.

McAfee Employee marcd
McAfee Employee
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Message 13 of 18

Re: Truekey on Android cannot reach servers

Good morning,

Are you getting any errors when trying to log in? Do you have True Key on any other systems/ devices and if so,  can you log in on True Key with them?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee RBhattacharjee
McAfee Employee
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Message 14 of 18

Re: Truekey on Android cannot reach servers

"Something went wrong". This is the only message I get.

I can't logon using my Android as well. Offline login works. Online login doesn't work.

P.S. - I'm in McAfee as well, so I may respond to teams/email faster. Thanks for looking into it.

McAfee Employee marcd
McAfee Employee
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Message 15 of 18

Re: Truekey on Android cannot reach servers

Hi Rabjir,

I just sent you an email regarding the issue you are experiencing.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee marcd
McAfee Employee
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Message 16 of 18

Re: Truekey on Android cannot reach servers

Hi Rabjir,

The error you are experiencing preventing you to login to True Key is account/ backend related.

I think you should be able now to login to our application.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee RBhattacharjee
McAfee Employee
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Message 17 of 18

Re: Truekey on Android cannot reach servers

I tried on a different machine, and login works from there.

 

Thanks Marc

McAfee Employee marcd
McAfee Employee
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Message 18 of 18

Re: Truekey on Android cannot reach servers

Thanks for confirming this Rabjir.

Take care,

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

.