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Nige
Level 7
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Message 1 of 18

Truekey on Android cannot reach servers

Not been able to reach servers for a few days so cannot login as I have advanced security on and forgot my master password.  Cannot reset as it does not contact servers

 

Help

17 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 18

Re: Truekey on Android cannot reach servers

Good morning,

This issue of being unable to contact TrueKey servers should now be fixed. Let me know if you still face any issues reseating  your master password.

Thanks,

Marc D.

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Nige
Level 7
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Message 3 of 18

Re: Truekey on Android cannot reach servers

It started working but I am getting the same server error again

 

Thx

McAfee Employee marcd
McAfee Employee
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Message 4 of 18

Re: Truekey on Android cannot reach servers

Can you tell me if it is on your Android device that you have issues getting into the True Key app? I just tried on my Android phone but had no issues getting into the TK launchpad.

Do you have any other devices/ systems to try it as well?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Nige
Level 7
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Message 5 of 18

Re: Truekey on Android cannot reach servers

Yes it's on Android.  It was working after the message that said it was fixed, used it number of times.  But today it gives the same server error as before.

I do not have it setup on any other devices

McAfee Employee marcd
McAfee Employee
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Message 6 of 18

Re: Truekey on Android cannot reach servers

I just tried on a second Android device and had no issues reaching the True Key launchpad.

Last time when we had this error it was a major incident and we had several devices unable to get inside the app. This time the issue seems to be more isolated to your client/device.

Please reboot your phone and let me know if you are able to access the TK launchpad after this.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Nige
Level 7
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Message 7 of 18

Re: Truekey on Android cannot reach servers

Reboot did not help, still getting the error

McAfee Employee marcd
McAfee Employee
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Message 8 of 18

Re: Truekey on Android cannot reach servers

Ok, can you try installing True Key on another system/ device, I want to make sure you wont get locked out of your system if you had to reinstall True Key on your Android device.

Thanks,

Marc D.

McAfee Employee marcd
McAfee Employee
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Message 9 of 18

Re: Truekey on Android cannot reach servers

Good morning Nigel,

Where you able to sign in to your True Key app on your Android device?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Nige
Level 7
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Message 10 of 18

Re: Truekey on Android cannot reach servers

I can login on my Android this morning so looks like the issue has gone away again.   Thx