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Truekey instant login not working on Android

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I constantly has problem with Truekey instant login not working on my Android phone Oneplue7 Pro which has android 9 and Truekey version 5.0.1, often truekey instant login failed to load and constant show error in Truekey instant log in accessability service as (this service is malfunctioning). A restart sometimes fix the issue but not always. I constantly have this problem since my old phone Galaxy S7 was upgraded to Android Oreo and now my new phone with Android 9. Is there a solution for this? 

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McAfee Employee marcd
McAfee Employee
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Re: Truekey instant login not working on Android

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Good morning Joseph,

Let me look into this and as soon as I can I will get back to you.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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McAfee Employee marcd
McAfee Employee
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Message 2 of 5

Re: Truekey instant login not working on Android

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Good morning Joseph,

Let me look into this and as soon as I can I will get back to you.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Truekey instant login not working on Android

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Is there any update Marc ?
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McAfee Employee marcd
McAfee Employee
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Message 4 of 5

Re: Truekey instant login not working on Android

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Good morning Joseph,

In fact there are some updates, it seems the issue you are experiencing is due to block accessibility services from OEM's. We have tested OnePlus 5 devices running on Android 9 with no issues. The issue will be fixed once we be able to support new Android API's.

I am still looking into this to have a better idea on the timeline for this fix to happen, I should be able to get back to you within 24 hours.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee marcd
McAfee Employee
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Message 5 of 5

Re: Truekey instant login not working on Android

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Good morning Joseph,

I am still looking into this to have a better idea on the timeline for this fix to happen, I hope to get back to you soon with this information.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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