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Truekey desktop app hangs up with blank screen upon start

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I have re-installed the app multiple time but it has not resolved the issue. I am running windows 10

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McAfee Employee
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Re: Truekey desktop app hangs up with blank screen upon start

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Good morning,

I just wanted to confirm as I promised, that the fix patch has been released this morning and it will automatically patched your True Key desktop application to fix the blank screen issue.

Let me know if there are any issues, thanks.

Marc D.

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Re: Truekey desktop app hangs up with blank screen upon start

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Thanks. It is working now

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Re: Truekey desktop app hangs up with blank screen upon start

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Hi @Abe95 

We are very sorry for the inconvenience, regarding TrueKey blank screen it's a known issue and our engineering team are looking into it to resolve the issue as soon as possible. We will let you know when the fix is ready.  

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McAfee Employee
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Re: Truekey desktop app hangs up with blank screen upon start

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We have identified the root cause of the blank screen and we are in the process of testing a build that will hopefully fix this issue. If the tests are successful, we hope to release a patch in the next few days.

I understand how frustrating this issue has been for all of you and appreciate your continued patience and willingness to help us to find the root cause. I will keep you updated on the status of the patch and when it will release.

Thanks again,

Marc D.

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Re: Truekey desktop app hangs up with blank screen upon start

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Thanks Marc. for the update

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McAfee Employee
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Re: Truekey desktop app hangs up with blank screen upon start

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Good morning,

We are targeting  the blank screen patch release for next Monday.

Thank you all for your patience on this matter it is truly appreciated,

Marc D.

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Message 6 of 8

Re: Truekey desktop app hangs up with blank screen upon start

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Good morning,

I just wanted to confirm as I promised, that the fix patch has been released this morning and it will automatically patched your True Key desktop application to fix the blank screen issue.

Let me know if there are any issues, thanks.

Marc D.

View solution in original post

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Message 7 of 8

Re: Truekey desktop app hangs up with blank screen upon start

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Thanks. It is working now

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McAfee Employee
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Message 8 of 8

Re: Truekey desktop app hangs up with blank screen upon start

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Awesome thanks for the confirmation.

Marc D.

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