I believe I have encountered a bug in Truekey.
Steps to recreate:
1- Login to Truekey
2- Navigate to a website (I used an Online Banking website to test this).
3- Login using userid & password & let Truekey save login info.
4- Logout of the website.
5- Login to the same website using different userid & password. This will create two local database entries in Truekey for the same web site.
Up to this point everything works as expected.
6- Navigate back to the same website and attempt to login.
7- Let Truekey prompt you with which userid to login with. Select one of the userid's created earlier.
8- Truekey then autofills userid & password fields. The password field is not auto filled correctly. In my case the passwords I used to login with were 12 characters long. When Truekey autofilled the password fields only 9 "placeholders" were shown. You obviously cannot login with this info.
9- If you then delete one of the login entries in the Truekey database and attempt to login using the surviving entry, Truekey works as expected and the login is allowed. The full 12 character password is autofilled.
I checked the password entries in the local Truekey database and they seemed to be saved correctly by Truekey when the entries were created.
Anyone care to comment if they can replicate this ? Anyone else came across this ?
Solved! Go to Solution.
I hope all is well, as Sanjay pointed out, we just released our new Edge release v. 1.35.3531 , it should normally be already available on the Microsoft store.
As of next Monday, we will try to reproduce this with the steps you have provided, I will let you know our findings.
Good morning Gary,
Can you please provide the URL of the website that is giving you this issue.
I promised I will get back to you with some kind of news regarding the issue you've encountered. We are changing a big component on our instant login procedure in three weeks from now and we believe that this should have a positive impact on the problem you have been seeing. It would not make sense to change temporarily now as it might just revert back in 3 weeks when this component gets changed. I can tell you that we will test it once the new instant login component is in place and see if it passes the test for your issue, you can also do the same and we then will be able ton provide a better feedback.
As before, many thanks for getting back to me - much appreciated.
At least you've let me know it wasn't my imagination, it does seem to be a valid problem.
I'll keep an eye open for your updates.
Many thanks and good luck to the team fixing the issue.
Hi MarcD - If you're still here, it's been over 2 months since we last discussed this issue.
Just uninstalled the True Key extension from Microsoft Edge and reinstalled from the Microsoft Store.
The version number hasn't changed - still showing version 1.35.3315.0, so it looks like the new version hasn't been made available yet.
Any idea when the new version will be released to allow us to test this issue ?
You should soon be getting update, Edge extension would be – 1.35.3531.