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yydelilah
Level 7

TrueKey uninstall creates registry error (Windows 10)

TrueKey was creating Administrator Event logs in my Windows 10 Home PC, so I wanted to remove it.

Couldn't find it in the list of "Programs & Features" so I looked for it in C:\Program Files... etc

Found the folder and the "uninstall.exe" and tried to run it. All I got back was the "Oops something went wrong .." error. It failed to uninstall TrueKey.

Goggled, and someone suggested downloading and running the "mcpr.exe" utilty from the Mcafee site. It removes all Mcafee apps.

Did that and it removed TrueKey and most the Admin errors it was creating.

But...

It left a Windows registry error that I need help with. The Administrator Event error is:

"The password notification DLL "C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter" failed to load with error 126. Please verify that the notification DLL path defined in the registry, HKLM\System\CurrentControlSet\Control\Lsa\Notification Packages, refers to a correct and absolute path (<drive>:\<path>\<filename>.<ext>) and not a relative or invalid path. If the DLL path is correct, please validate that any supporting files are located in the same directory, and that the system account has read access to both the DLL path and any supporting files.  Contact the provider of the notification DLL for additional support. Further details can be found on the web at http://go.microsoft.com/fwlink/?LinkId=245898."

In Regedit you can see that the contents in:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Notification Packages is:

scecli

"C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter"

The mcpr.exe has removed the TrueKey folder and all its contents - including the offending DLL

My question is: Can I safely delete this registry entry?

Any help would be appreciated.

Actual Log:

Log Name:  System
Source:    Microsoft-Windows-Directory-Services-SAM
Date:      24/06/2017 18:26:32
Event ID:  16953

Task Category: None

Level:     Error
Keywords:
User:      SYSTEM
Computer:  MyPC

Description:

The password notification DLL "C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter" failed to load with error 126. Please verify that the notification DLL path defined in the registry, HKLM\System\CurrentControlSet\Control\Lsa\Notification Packages, refers to a correct and absolute path (<drive>:\<path>\<filename>.<ext>) and not a relative or invalid path. If the DLL path is correct, please validate that any supporting files are located in the same directory, and that the system account has read access to both the DLL path and any supporting files.  Contact the provider of the notification DLL for additional support. Further details can be found on the web at http://go.microsoft.com/fwlink/?LinkId=245898.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

<Provider Name="Microsoft-Windows-Directory-Services-SAM" Guid="{0D4FDC09-8C27-494A-BDA0-505E4FD8ADAE}" />
<EventID>16953</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2017-06-24T17:26:32.174733200Z" />
<EventRecordID>19104</EventRecordID>
<Correlation ActivityID="{041A0DC0-ED0F-0002-E90D-1A040FEDD201}" />
<Execution ProcessID="816" ThreadID="820" />
<Channel>System</Channel>
<Computer>MyPC</Computer>
<Security UserID="S-1-5-18" />

  </System>

  <EventData Name="SAMMSG_NOTIFICATION_PACKAGE_REGISTRATION_FAILED">

<Data Name="NotificationPackage:">"C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter"</Data>
<Data Name="Registry key:">HKLM\System\CurrentControlSet\Control\Lsa\</Data>
<Data Name="Registry value:">Notification Packages</Data>
<Data Name="Error code:">126</Data>

  </EventData>

</Event>

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5 Replies
catdaddy
Level 20

Re: TrueKey uninstall creates registry error (Windows 10)

If I understand you correctly, you basically only had Truekey installed?  For if you ran the MCPR Tool it would remove any other McAfee software. I will attempt to contact someone from the Truekey Team on your behalf, to better assist you.

​  Could you assist this user please?

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: TrueKey uninstall creates registry error (Windows 10)

I am sorry the Lead Support Engineer is on vacation. I will contact another Team member, however it being the weekend it may be Monday before we hear from him.

"Thank you for your email. I’m out of the office and will be back at July 14th, 2017. During this period,   I will have very limited access to my email. Otherwise I will respond to your emails as soon as possible upon my return."

                     

Cliff
McAfee Volunteer
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yydelilah
Level 7

Re: TrueKey uninstall creates registry error (Windows 10)

Appreciate your help catdaddy. There's no urgency - I'm trying to clean-up my PC, but this one has floored me. Being a Windows registry problem, I'm a little hesitant about just deleting an entry without first getting expert opinion.

thanks   

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catdaddy
Level 20

Re: TrueKey uninstall creates registry error (Windows 10)

Yes I understand. During the interim if you wish you can Contact support.

Via Phone/Online Chat being the most expedient.

Cliff
McAfee Volunteer
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McAfee Employee

Re: TrueKey uninstall creates registry error (Windows 10)

Hello,

Is this registry error an issue still?

Thanks,

Marc D

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