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le_den
Level 7
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Message 1 of 4

TrueKey stopped working in Chrome and Firefox on Mac and Android phone

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Hi there,

TrueKey just suddenly stopped to work on Chrome, Edge and FF browsers on Mac as well as on Android phone. I cannot login, im getting "Something went wrong", even can't get into the offline mode, getting "this didn't work".
It started to happen suddenly few hours ago, last successful login was on yesterday.

I've just tried on desktop PC running Windows 10, same issue. I have updated the browsers above to their recent versions just to be sure it isnt a browser issue, as well as tried to install oldest browsers versions, nothing helped.

Please assist with the solution, i just can't login anywhere! **bleep** it, I think i won't continue to purchase subscription of TrueKey and won't use it anymore! I'm so angry! But now would be good to get a solution.

Thanks in advance.

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le_den
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Message 3 of 4

Re: TrueKey stopped working in Chrome and Firefox on Mac and Android phone

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Ok, it's working now. But that's really bad that no one from the support team hasn't responded about the issue! I wasn't able to get access to my password during the day!
I'm gonna look for alternatives, I don't want to pay for something that no one gives support to it when it comes to critical issues!

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bntanner
Level 7
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Message 2 of 4

Re: TrueKey stopped working in Chrome and Firefox on Mac and Android phone

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This software costs me £80 per year!  Freeware software that does the same job is freely available. Why should I pay a premium for an app that has prevented me from accessing any of my passwords for 24 hours?

le_den
Level 7
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Message 3 of 4

Re: TrueKey stopped working in Chrome and Firefox on Mac and Android phone

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Ok, it's working now. But that's really bad that no one from the support team hasn't responded about the issue! I wasn't able to get access to my password during the day!
I'm gonna look for alternatives, I don't want to pay for something that no one gives support to it when it comes to critical issues!

View solution in original post

bntanner
Level 7
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Message 4 of 4

Re: TrueKey stopped working in Chrome and Firefox on Mac and Android phone

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Still not working for me!!!  Getting really angry now!!!

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