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Message 1 of 8

TrueKey stopped auto loggin in

True Key has always worked well for me, until today. I turn my machine off everyday and log into TrueKey when I start the machine back up in the morning.

This morning I logged in as usual, the TK dashboard is open and I can see all my passwords, however when I go a a website (either opening it via Chrome, or from within the TK dashboard), it's as though TK doesn't exist - no auto population, no different login account details etc.

I've reinstalled the Chrome extension, but this hasn't made a difference.

What has gone wrong & what is the solution?

 

Thanks

7 Replies
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McAfee Employee
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Message 2 of 8

Re: TrueKey stopped auto loggin in

Good morning RWA,

So have you tried different of the logins you have stored in your launchpad so we can validate that it is not an issue with the website itself but really with the True Key Chrome extension?

Also would you mind telling me on what device you are using the True Key Chrome extension as well as the True Key version?

Thanks,

Marc D.

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Message 3 of 8

Re: TrueKey stopped auto loggin in

Hi Marc, 

Yes, the logins work when manually typed into the website. 

I use  HP Laptop with Windows. 

Version no is 4.1.0-9573

as I say, it worked fine yesterday!

 Thanks 

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McAfee Employee
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Message 4 of 8

Re: TrueKey stopped auto loggin in

Hi RWA,

Can you please confirm that if you go to all your stored logins websites, instant login does not work or is t with just specific websites that True Key is not auto logging you any more?

If it is websites specific and not the whole instant login feature, please let me know which sites are not doing the instant login.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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Re: TrueKey stopped auto loggin in

I have to remove and reinstall the TrueKey Chrome extension multiple times a day to restore auto loggin and auto capture.  It fails intermittently with all my sites but the most consistent failure is with my bank.  It works once immediately after I reboot and then stops.   

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McAfee Employee
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Message 6 of 8

Re: TrueKey stopped auto loggin in

It sounds like the issue is website specific and not with our TK browser extension. Did you submit the websites that are failing to auto-logging you using the True Key blue icon on the right top hand side of your Chrome browser, if you right click on it, and go to the second link of True Key by McAfee you can use that drop-down menu to send us the websites that did not logged you in.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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Message 7 of 8

Re: TrueKey stopped auto loggin in

Seems to have magically started working again now!?

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McAfee Employee
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Message 8 of 8

Re: TrueKey stopped auto loggin in

Do you mean the websites you had issues auto-logging in are now working?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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