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mrcool2k
Level 7
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Message 1 of 2

TrueKey problems

Hello to all,

I am with problems with my True Key app, I have 2 computers Windows 10 and Windows 7 - And they ask for my Master Password I sign in and it stalls (I have tested on Chrome + FireFox + Edge (W10)) all have exactly the same issue on both computers.

I have 2 Androids were I use the True Key and they work intermittent saying that cannot connect to servers but can work offline and sometimes works ok.

The problem has been persistent in last week, does anyone has this problem?

Regards,

Thanks,

Miguel

 

 

1 Reply
marcd
McAfee Employee
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Message 2 of 2

Re: TrueKey problems

The experience you are describing is of a networking issue, it seems an ongoing networking issue.

On the True Key side, we do not have any network issues with our servers that could explain your experience, and certainly not an ongoing network issue. Also, as you might notice, nobody else has recently reported a similar issue.

You should look at your network environment and if you need more help to debug this, please reach out to our technical support team that will be happy to assist you with this:

https://service.mcafee.com/webcenter/portal/cp

When you get to this link, scroll down all the way to the bottom of the page and click on the “contact support” link, then click on “technical assistance”, click on PC or MAC and this will take you to the contacting support either by chat or phone. 

Thanks,
Marc D.

 

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