year is not written..
and I have paid for 10 years (and promised the latest version of the product)
Sorry but the year is not listed now
A product is sold now, today, the official distributor (and at a high price, more than Norton 2016 is 2 times)
Ex_Brit "Hopefully Selvan will have an idea when he next posts. ;-)"
Today I called to russian customer support Intel Security products. They checked my account and said - everything is fine, but the TrueKey you are not supposed to have.
So all right you told me - I'm not supposed to have a TrueKey )
I would maybe did not call them, but they turned out to be my neighbors
- The office customer support McAfee Intel Security - is located in the neighboring house from me.. (Moscow City, Krasnopresnenskaya naberezhnaya).
Unfortunately you have purchased the single user 2014 MIS which can be used on only one Windows device. The product that is advertised in our Consumer Home page is the 2016 version of MIS which can be installed on Multiple devices across multiple platforms such as MAC and/or Mobile. Here's what I suggest
Go back to the store where you purchased and see if you could return and get a Refund. Once done Visit our consumer site https://home.mcafee.com and purchase from there. This should entitle you with the Truekey subscription (Premium).
"in our Consumer Home page is the 2016 version of MIS"
- Really? And where is it written "2016"? I can see only the name of the product: "McAfee Internet Security":
And how are you going in the future relate to your subscribers? (subscriptions for years to come). Gradually reduce the number of computers serviced and do not give the new products?
I do not have a trial or promo subscription, I have full version MCAfee Internet Security, and I purchased at full price from your authorized distributor.
And where is my key to the program TrueKey premium? Maybe you want replaced old subscriptions, sold by your company before, to new subscriptions (Live Safe or Total Security)?
For example, Norton with pleasure replaces the old subscriptions NIS 2014. (If you call customer support is happy to replace the old subscription to subscribe to the new product (NS 2016) free of charge, and to thank for the fact that you stay with them. This is called a top-level service! And turn a face-to-consumer.
Today I turned "on" automatic renewals my McAfee subscription, and connected my credit card to my account. But nothing has changed. The TrueKey did not appear.