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TrueKey not working with firefox either plugin or w10 app

Title says it, won't work at all in extension and won't recognise anything in desktop app!

Pls help

PS have uninstalled reinstalled using absolute latest plugin as per other threads tried in various interations. Also the link from desktop app to install the firefox plugin is non functional. For a premium subscription product this is absolutley ridiculous, definitely considering other options...

3 Replies
McAfee Employee
McAfee Employee
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Message 2 of 4

Re: TrueKey not working with firefox either plugin or w10 app

Good morning,

I can only tell you that I am aware of this issue and if you look at simialr past threads our Dev team is already working on a fix for this. A fix should be released within one of our upcoming new versions.

Thanks,

Marc D. 

Re: TrueKey not working with firefox either plugin or w10 app

I have installed Truekey twice and will not install extension on Firefox 60.0 . truekey app just crashes out...

When will this be fixed?

McAfee Employee
McAfee Employee
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Message 4 of 4

Re: TrueKey not working with firefox either plugin or w10 app

Hello,

Can you send me a short video of how this is crashing and not letting you install True Key from the Firefox browser?

Thanks,

Marc D.