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McAfee Employee marcd
McAfee Employee
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Message 11 of 13

Re: TrueKey keeps prompting to accept license agreement before allowing facial recognition

Good morning,

Can you please send me a short vdeo or screenshots capture of the steps before you are prompted to accept the license agreement.

Thanks,

Marc D.



marc
McAfee Employee

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McAfee Employee marcd
McAfee Employee
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Message 12 of 13

Re: TrueKey keeps prompting to accept license agreement before allowing facial recognition

Regarding the issue of needing to accept the license prior of logging to your True Key account.                I wanted to update you on this issue you reported and this will be fixed with a software update due to be released from tomorrow onwards for a few more days to ensure you have received this update.

Thanks,

Marc D.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?



marc
McAfee Employee

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: TrueKey keeps prompting to accept license agreement before allowing facial recognition

PROBLEM FIXED !

I can confirm that the problem was fixed by a new software update that the True Key team issued to address our concerns. The original problems were caused by an earlier software update, so it's good to know that they put so much effort into making things right.

On behalf of True Key customers, thank you for fixing the problem so quickly.

CodeMaster's maxim: There are 10 types of binary programmers - those who can code, and those who can't.