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Level 7

TrueKey does not read fingerprint

Lenovo Thinkpad T440, Windows 7

Authentication method in TrueKey settings:     

Which factor do you want to use to verify it's you?


1. Open up some login page in browser.

2. TrueKey: Sign in to use Auto-Fill

3. Click: Sign in to TrueKey

4. "Scan your fingerprint to confirm it's you. Swipe your finger on the reader."

5. Swiping

6. Swiping

7. Swiping and hoping

8. Swiping

9. Swiping

10. Swiping

11. Swiping and cursing

12. Swiping

Sometimes it works on first try, sometimes I have to close TrueKey window and refresh web page and retry, 6 times.

13. Thinking about downgrading to Lenovo Password Manager.

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3 Replies
Level 20

Re: TrueKey does not read fingerprint

​ Could you kindly assist this customer please?

McAfee Volunteer
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McAfee Employee

Re: TrueKey does not read fingerprint

Good morning,

The reason is most probably because this security factor (Fingerprint) will only be supported under Windows 10 with Windows Hello.


Marc D.

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Level 7

Re: TrueKey does not read fingerprint

Funny that it worked fine in the beginning. And it still works sometimes in my Setup.

When are you planning to release Windows 7 support?


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