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McAfee Employee marcd
McAfee Employee
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Message 21 of 30

Re: TrueKey Safe Notes not sorting alphabetically

Yup I knew that, can you try to load the True Key extension on Edge and see if the issue is corrected on this browser? I will check ETA for the Chrome extension first for you.

Thanks,

Marc D.

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Re: TrueKey Safe Notes not sorting alphabetically

I installed the Edge extension (version 3.1.9211.0) and the Safe Notes do not sort correctly in that browser either.  It appears to sort T, N, B, S...

McAfee Employee marcd
McAfee Employee
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Message 23 of 30

Re: TrueKey Safe Notes not sorting alphabetically

Good morning,

Just to confirm you are seeing that on both Chrome and Edge when you change the sorting order and choose to sort by alphabetical order, you are not seeing your safe notes being order by A-Z which is the first level sorting? The second level sorting is within a group of "A" all notes would be sorted again like aa, ab, ac,...az.

Please let me know if for both Edge and Chrome you are referring to the first level sorting, to verify this change the sorting to the date and go back to sort it by alphabetical order, and if it is not sorting please provide a screenshot (I dont need to have any of your data details), I just want to show that it is defintely not doing what it is expected to do.

Finally confirm to me the True Key Edge extension version and the True Key Chrome extension version.

Thanks,

Marc D.

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Tamu
Level 7
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Message 24 of 30

Re: TrueKey Safe Notes not sorting alphabetically

Hello, 

I'm using chrome extension version 3.1.9211.

I took a screenshot but don't see an optionfor uploading images, so here is my "alphabetical order":

  • S
  • A
  • O
  • H
  • M
  • B
  • C
  • D
  • E
  • F
  • G
  • I
  • K
  • L
  • N
  • P
  • R
  • T
  • W
  • Z

As you can see, the first 5 letters are wrong and then it is generally correct afterwards.

 

Tamu

Tamu
Level 7
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Message 25 of 30

Re: TrueKey Safe Notes not sorting alphabetically

I looked back at my previous post from 3 months ago, it looks like my alphabetical order has changed. It was previously: G-S-O-H-M-B-C-D-E-F-A-I-K-L-N-P-R-T-W-Z
McAfee Employee marcd
McAfee Employee
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Message 26 of 30

Re: TrueKey Safe Notes not sorting alphabetically

So it is as if something was done but obviously not enough to fix it. I am good with all the information you have provided and I did escalate this since last night and we are now investigating what it is happening here. I will get back to you as soon as I know more.

Thanks for reporting it to me.

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: TrueKey Safe Notes not sorting alphabetically

Marc, I changed the sort by to date and then back to alphabetical as you requested and the Safe Notes are not sorting alphabetically at either the first or second level.  I took screen shots with my data obfuscated and attched them for your reference.

FYI - the images are from the Chrome Extension (v3.1.9211), but the Edge extension (v3.1.9211.0) is sorted identically.

2018-11-14 13_44_48 - True Key Safe Notes (1 of 4).jpg2018-11-14 13_48_37 - True Key Safe Notes (2 of 4).jpg2018-11-14 13_52_04 - True Key Safe Notes (3 of 4).jpg2018-11-14 13_55_07 - True Key Safe Notes (4 of 4).jpg

McAfee Employee marcd
McAfee Employee
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Message 28 of 30

Re: TrueKey Safe Notes not sorting alphabetically

Thanks so much this is really helpful, since you reported this to me yesterday, i have asked my development team to investigate, it is obvious that something was missed with the fix release.

I will get back to you as soon as we have more clarity on the issue.

Thanks again,

Marc D.

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee marcd
McAfee Employee
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Message 29 of 30

Re: TrueKey Safe Notes not sorting alphabetically

Good morning,

The sorting issue in the Safe Notes has been fixed, and it has been fixed for already several weeks, but this fix has not yet been released and that is why you are not seeing it on your app.

I will push to try to make it part of an upcoming release but  honestly we are at a time of the year where releasing new builds is more complicated, as soon as I will get an ETA on this release I will let you know.

Marc D.

 

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee marcd
McAfee Employee
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Message 30 of 30

Re: TrueKey Safe Notes not sorting alphabetically

Good morning Tamu,

The sorting issue in the Safe Notes has been fixed, and it has been fixed for already several weeks, but this fix has not yet been released and that is why you are not seeing it on your app.

I will push to try to make it part of an upcoming release but  honestly we are at a time of the year where releasing new builds is more complicated, as soon as I will get an ETA on this release I will let you know.

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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