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s011jan
Level 8
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Message 1 of 17

TrueKey Safe Notes not sorting alphabetically

I'm using the TrueKey Chrome Extension (v2.8.5711) and my safe notes are not sorting alphabetically.  The sort order (on the Safe Note Title) is: X, T, B, S, P, N, L, M, C, 0-9, U.

This has been a long standing issue for me (since McAfee switched its users to TrueKey) and I haven't figured out a way to correct it.  Please let me know what I need to do to correct this issue.

16 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 17

Re: TrueKey Safe Notes not sorting alphabetically

Good morning,

Let me see what I can do to get this fixed, unfortunately there's nothing you can do on your end to correct this issue, I appreciate you reporting it to us.

Thanks,

Marc D.


Marc
McAfee Employee

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Sebast
Level 7
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Message 3 of 17

Re: TrueKey Safe Notes not sorting alphabetically

Four weeks ago, marcd, McAfee employe, wrote to s011jan: "Let me see what I can do to ge tthis fixed, unfortunately there's nothing you can do on yourt end to correct this issue, I appreciate you reporting it to us". Today the problem still exists. I have it. What´s going on? McAfee in unable to alphabetically order our safe notes.

 

Sebast
Level 7
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Message 4 of 17

Re: TrueKey Safe Notes not sorting alphabetically

"1 person had this problem" is not correct. 1person has this problem!

McAfee Employee marcd
McAfee Employee
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Message 5 of 17

Re: TrueKey Safe Notes not sorting alphabetically

Hi Sebas,

Let me explain, to be more accurate 1 person has/had this issue but potentially other customers might see the same issue. Please let assure you, I dont not need several customers reporting this to me to understand the severity of the issue, as soon as you brought out to my attention I reproduced it right away, I have pushed the issue to our developpment team for a fix for hopefully the upcoming release.

I hope this helps,

Marc D.


Marc
McAfee Employee

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s011jan
Level 8
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Message 6 of 17

Re: TrueKey Safe Notes not sorting alphabetically

Marc D,  I originally reported the incorrect or lack of alphabetial sorting in the Safe Notes six months ago (02/2018).  As of today, my safe notes are still not sorting correctly and, quite honestly, it is very frustrating that a resolution has not been pushed out in over six months.  It does not provide much faith that the software team can protect my sensative information/passwords when a basic sort function cannot be correctly implemented.  Please provide an update on when the alphabetical sort in the safe notes will be corrected.

s011jan

Re: TrueKey Safe Notes not sorting alphabetically

Sort functions also not working for logins, they always stay a-z, no matter the option.

Safe notes order in the order they are created.

McAfee Employee marcd
McAfee Employee
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Message 8 of 17

Re: TrueKey Safe Notes not sorting alphabetically

Let me try to find out an approximate date where this can be tackle, obviously other more priority issues had to be fixed on our previous releases, let me get back to you when I have a better idea of the ETA for this.

Thanks,

Marc D.


Marc
McAfee Employee

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McAfee Employee marcd
McAfee Employee
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Message 9 of 17

Re: TrueKey Safe Notes not sorting alphabetically

Let me try to find out an approximate date where this can be tackle, obviously other more priority issues had to be fixed on our previous releases, let me get back to you when I have a better idea of the ETA for this.

Thanks,

Marc D.


Marc
McAfee Employee

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: TrueKey Safe Notes not sorting alphabetically

Thanks Marc

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