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TrueKey Import Errors Don't Include Name

I just did a TrueKey import from LastPass.  I received a handful of errors but the error doesn't give me enough details to find the failed item and resolve it manually!  Specifically, the import failure screen does _not_ include the LastPass name field, so I have some failed imports that just show me my username (which is the same for all 300+ of my passwords).  This has left me with a pretty big problem as it means I have to go through all 300+ LastPass entries one by one, checking to see if they are present in TrueKey, in order to find the 12 that failed to import.

8 Replies
Reliable Contributor catdaddy
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Message 2 of 9

Re: TrueKey Import Errors Don't Include Name

I will contact someone on your behalf.

@ymdfarhan @GaneshR @marcd

Comment please if 1 of you can assist this customer.

Cliff
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Moderator GaneshR
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Message 3 of 9

Re: TrueKey Import Errors Don't Include Name

Hi Micah,

Please export data from True key in .csv format and compare the same with Last pass export data. 

If any data missed or not updated try to import the same To True Key and check whether all data available now in True Key.

If issue persist, Please reach our support line to serve you better on this issue

Regards

Ganesh Raju R 

 

McAfee Employee marcd
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Message 4 of 9

Re: TrueKey Import Errors Don't Include Name

Hi Micah,

Recently you reported importing failure from LastPass to True Key which as I said then it is a change that was done on their end that affected the importing flow. 

In any case, we are going to be looking how this can be fixed on our side, by adjusting to the changes done by LastPass.

Thanks,

Marc D.

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Re: TrueKey Import Errors Don't Include Name

I suspect that there will always be some bugs/problems importing some subset of items from Last Pass (or other password managers) and they will come and go as the various password managers change file formats and whatnot.  The bigger problem here IMO is the fact that True Key doesn't surface enough information for an end-user to reasonably address the issues.  In my case, 12/300 imports failed and while this would not have been a big deal if True Key gave me all of the details it could about those 12 imports, it ended up being a huge ordeal and terrible experience because True Key ommitted some pretty critical information from the errors in the UI.

McAfee Employee marcd
McAfee Employee
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Message 6 of 9

Re: TrueKey Import Errors Don't Include Name

Understood Micah, I guess this is a valid ask, probabl;y the reason why True Key import UI has no better explanation is due that it will have to keep up with the changes done by those pwd mgr's to reflect the same with the errors on our side, which would be more difficult to maintain in the long run.

Having said all that, I have already asked the development team to look at optimizing LastPass import page for True Key.

Marc D.

McAfee Employee marcd
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Message 7 of 9

Re: TrueKey Import Errors Don't Include Name

Hi Micah,

When you did the import from Lastpass and 12 assets failed to import out of the 300 assets you had, I understand you did not get much info related to the asets that afiled to import but did you get at the end of the import job a successful import as the one below?

Thanks,

Marc D.

Re: TrueKey Import Errors Don't Include Name

The image in your comment isn't showing up (Edge), but to answer your question yes, the imort "succeeded" overall, it was just 12 items that didn't get imported.

 

I _believe_ the problem with the 12 items was that they didn't have URLs associated with them and TrueKey choked on importing a site with no URL.  These were basically usernames/passwords I had saved that were associated with some non-web tool (e.g., SSH key passwords).  It is possible I am mistaken on this, as I mentioned actually tracking them down was _really_ difficult and I'm not sure I actually found them all.  😕

McAfee Employee marcd
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Message 9 of 9

Re: TrueKey Import Errors Don't Include Name

Thanks Micah, this helps at least to narrow down why those 12 assets weren't imported correctly.

Marc D.

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