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True key throws an error in the event log after every reboot

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Hello,

I have just noticed that after each reboot the True Key password manager throws an error in the event log. 

Details

Description
Faulting Application Path: C:\Program Files\McAfee\TrueKey\McAfee.TrueKey.Service.exe

Problem signature
Problem Event Name: BEX64
Application Name: McAfee.TrueKey.Service.exe
Application Version: 5.3.138.0
Application Timestamp: 5c83dc63
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.17763.404
Fault Module Timestamp: bf6ea104
Exception Offset: 00000000001103b0
Exception Code: c000000d
Exception Data: 0000000000000000
OS Version: 10.0.17763.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5e3c
Additional Information 2: 5e3cc02c76fcf34dd806acc61c8a178f
Additional Information 3: a53a
Additional Information 4: a53a632ebe58f6f3caf21a2f78077270

Extra information about the problem
Bucket ID: 9419b18ed756d2be3489f0f6b7861282 (1479978894999556738)

Does anyone have an idea why?

1 Solution

Accepted Solutions
McAfee Employee marcd
McAfee Employee
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Message 17 of 17

Re: True key throws an error in the event log after every reboot

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Hi there,

We analyzed the logs and could see some errors but unrelated to the behavior you reported.

Would you be able to share the crash dumps ? It will be saved under c:\dumps. 

Also there could be a silent crash, we would need to check the event viewer logs.

Can you send them to me along with the crash dump to "truekeysupport@mcafee.com"

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

 

16 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 17

Re: True key throws an error in the event log after every reboot

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Hello,

Can you please write in the True Key community page: https://community.mcafee.com/t5/True-Key/bd-p/truekey

I will look into it for you once I see your post there.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: True key throws an error in the event log after every reboot

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Hello,

After i reinstalled the OS this issue no longer occurs.

Regards

McAfee Employee marcd
McAfee Employee
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Message 4 of 17

Re: True key throws an error in the event log after every reboot

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I am happy this issue is now resolved.

Out of curiosity the issue you experienced was with the True Key app on the desktop or though the browser?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: True key throws an error in the event log after every reboot

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Hi Marc,

 

I reckon it was with the desktop app. It started happening when i integrated True Key to my Microsoft account and subsequently activated face recognition. So each time i logged in to my device True Key performed the face recognition process before login. Right after i was successfully logged in the error was there in visible in the application event log and also in the reliability history.

Re: True key throws an error in the event log after every reboot

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Hi Marc,

 

Here is another error that just appeared after a fresh install of the OS.

Just noticed it. Its different than the previous one.

Faulting Application Path: C:\Program Files\McAfee\TrueKey\Application\native_proxy.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: native_proxy.exe
Application Version: 5.3.0.1
Application Timestamp: 5c8fa72e
Fault Module Name: native_proxy.exe
Fault Module Version: 5.3.0.1
Fault Module Timestamp: 5c8fa72e
Exception Code: c0000005
Exception Offset: 000000000005a845
OS Version: 10.0.17763.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 81e2
Additional Information 2: 81e27abe3da308e2558333e36b50d6ee
Additional Information 3: 0aee
Additional Information 4: 0aeee628370a474e20b8b33a8984655f

Extra information about the problem
Bucket ID: e60a6c885175ed8bc40b9511be106252 (1444412008938103378)

Regards

McAfee Employee marcd
McAfee Employee
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Message 7 of 17

Re: True key throws an error in the event log after every reboot

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Hi Chris,

Just to confirmed this is happening after you reinstalled True Key on your desktop, it is the standalone desktop app that opens the launchpad on your desktop correct?

Also, the app works correctly but you are seeing this error int he background when checking these logs, right?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: True key throws an error in the event log after every reboot

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Hi Marc,

To answer your questions? I think that you misunderstood some aspects

To solve the initial issue i did not reinstall True Key but the operating system windows 10 to get rid of it..

Now after i reinstalled the operating system i noticed another true key error. Initial one about the true key binary is gone after system reinstall.

As you can see it is the key chrome messaging host

Source
True Key Chrome Native Messaging Host

Summary
Stopped working

Date
‎4/‎12/‎2019 10:16 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\McAfee\TrueKey\Application\native_proxy.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: native_proxy.exe
Application Version: 5.3.0.1
Application Timestamp: 5c8fa72e
Fault Module Name: native_proxy.exe
Fault Module Version: 5.3.0.1
Fault Module Timestamp: 5c8fa72e
Exception Code: c0000005
Exception Offset: 000000000005a845
OS Version: 10.0.17763.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 81e2
Additional Information 2: 81e27abe3da308e2558333e36b50d6ee
Additional Information 3: 0aee
Additional Information 4: 0aeee628370a474e20b8b33a8984655f

Extra information about the problem
Bucket ID: e60a6c885175ed8bc40b9511be106252 (1444412008938103378)

 

McAfee Employee marcd
McAfee Employee
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Message 9 of 17

Re: True key throws an error in the event log after every reboot

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That is what I thought you meant reinstalling the OS, just that you went to a lot of trouble trying to get rid of the error.

The present error you are getting do you see it in a popup when you are closing Chrome or only in the logs? If you see it in popup can you please send me the screenshot of it?

Thanks,

Marc D.

 

Re: True key throws an error in the event log after every reboot

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The current error is only visible in the logs. 

App works fine. Probably most users would not even notice such details as the errors show up only in the logs.

Overall i am happy with your products. I am just trying to help you here make your app more stable. If an app throws critical errors into the logs than things may work, but it is still not 100 % as it should. 

Hope you agree

 

Regards

Chris

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