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syned19
Level 7
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Message 1 of 14

True key not working

Once again True key stopped working and no company message was sent to report the problem. Are McAfee/True key servers really secure? I am a user who pays a subscription annualy but I am skeptical about the security offered by this application. I would like to be reassured otherwise I will close my account.

13 Replies
sumo232
Level 7
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Message 2 of 14

Re: True key not working

I would like to add that I have True Key installed on multiple platforms (Edge browser and IOS) and I have not been able to log in on any of them.
Mo_Edwards
Level 7
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Message 3 of 14

Re: True key not working

You and me both, what is going on?
karthikeyan_J
Moderator
Moderator
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Message 4 of 14

Re: True key not working

Hi @syned19 

We are truly sorry for the trouble caused.

McAfee is aware of this issue and our Engg team is currently investigating on the root cause.

In the meantime, please try to use True Key without internet to retrieve any password for instance.

Thanks,
Karthikeyan J

Gapster
Level 9
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Message 5 of 14

Re: True key not working

Unfortunately the offline option is not available on my iphone, unless I'm missing something?

sumo232
Level 7
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Message 6 of 14

Re: True key not working

The same thing happened to me. If you search for it through the search box it doesn't work, but if you hit LAUNCHPAD and search alphabetically you can access the password.

nidhi22ks
Level 7
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Message 7 of 14

Re: True key not working

Hi,
We are extremely sorry for the trouble caused.
McAfee is aware of this issue and our Engineering team is currently investigating on the cause .
In the meantime, please try to use True Key without internet to retrieve any password.

Thanks,

Nidhi K S
J_Teuwen
Level 7
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Message 8 of 14

Re: True key not working

It seems to be a worldwide problem since last Friday.
Why does McAfee not have the politeness to inform its customers.
The service desk is only confirming the worldwide problem (servers down) without giving a time frame to resolution. It is not possible to use the app off-line all of the time. Very annoying!
johnyM
Level 8
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Message 9 of 14

Re: True key not working

This does it for me. I'm switching to another service.
Problems since last friday, no updates, no communications, useless tips (offline mode not working) , nothing to help out paying customers, .... I think McAfee has died along with its founder.

VicMcG
Level 7
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Message 10 of 14

Re: True key not working

Still not working, sort it out!

What is the point of having a password keeper app, when you cannot access it.

I cannot log into work websites cause I don't know the passwords!!

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