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True Key

Why does True Key keep shutting off?

2 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 3

Re: True Key

Hi there,

Not sure what that means, by keep turning off what I s that mean at what moment does the app turn off? I would need more details in order to have a better picture on the issue you are experiencing.

Which system/device are you seeing this and is this issue reproduced across other devices/ systems? 

Please provide version numbers of the True Key app/browser extension and the system OS.

Thanks,

Marc D.

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McAfee Employee marcd
McAfee Employee
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Message 3 of 3

Re: True Key

I just saw another message, the TK Chrome icon status should be black/red which means it is signed out. 

If you double click on the icon on the top right of your Chrome browser, it should bring up the login window. 

Do you get  this window and what happens when you try to login?

Alternatively, you can also test this downloading True Key Firefox extension and let me know if it works.

Thanks,

Marc D.

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