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True Key unable to access to update

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I installed True Key on Dell Win 10 machine using Microsoft App Store

When I try to access True Key with my password although it is running I am unable to find a screen to log in

How do I access True Key 

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McAfee Employee marcd
McAfee Employee
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Message 2 of 10

Re: True Key unable to access to update

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Good morning,

Do you notice a True Key blue icon on the top right of your web browser (Chrome or Firefox)?

If you do you can launch it from there.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Unable to Access Security Center

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Hi Marc D

 

Called your telephone support who decided that Live Safe shouldbe reinstalled, it came preinstalled from Dell incorrectly it appears.

Your support lady did it all remotely so no hassle for me and all resolved

Thanks for your help

BrianK

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McAfee Employee marcd
McAfee Employee
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Message 2 of 10

Re: True Key unable to access to update

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Good morning,

Do you notice a True Key blue icon on the top right of your web browser (Chrome or Firefox)?

If you do you can launch it from there.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: True Key unable to access to update

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Thanks it launches form  the True Key Icon

Only just changed to  Win 10 from Win 7 so a lot to learn especially as a mature user

Well past my sell by Date

McAfee Employee marcd
McAfee Employee
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Message 4 of 10

Re: True Key unable to access to update

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The reason why you did not find it after the upgrade is because you were probably looking for a standard desktop icon but in fact your last True Key upgrade changed the way it opens, you now downloaded the True Key extension first which basically it means it lives only on your preferred browser and the True Key launchpad opens in the browser.

This True Key mode improves the speed and performance of your app.

If you run into any issues do not hesitate to reach out.

Thanks,

Marc D.

Re: True Key unable to access to update

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I have the same problem I am unable to access the Live Safe Security Center, all I get when I open the McAfee Security either from  the Start Menu or the task bar is

 

McAFee Security.PNG

McAfee Employee marcd
McAfee Employee
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Message 6 of 10

Re: True Key unable to access to update

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Try accessing your account from this link: https://home.mcafee.com/secure/protected/login.aspx?rfhs=1

Let me know if this works.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Unable to Access Security Center

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I can access my account, I am trying to  get my PC to open  the Security Center so I can  change some of my settings

McAfee Employee marcd
McAfee Employee
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Message 8 of 10

Re: Unable to Access Security Center

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LiveSafe is not a browser app, you should be able to find it in order to launch it by doing a search on your Windows 10 desktop left bottom search box or within your icons on your desktop right bottom side by right-clicking on it.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Unable to Access Security Center

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Hi Marc D

 

Called your telephone support who decided that Live Safe shouldbe reinstalled, it came preinstalled from Dell incorrectly it appears.

Your support lady did it all remotely so no hassle for me and all resolved

Thanks for your help

BrianK

McAfee Employee marcd
McAfee Employee
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Message 10 of 10

Re: Unable to Access Security Center

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Awesome Brian, glad that everything is now working.

Best regards,

Marc D.

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