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True Key such a piece of crap

A total waste of time and money. Requires you to enter master password every use despite having it set to 7 days. So only work around is to have a almost ridiculous easy master password that it defeats the entire purpose. Add in the fact that at least 50% of websites it chokes and so why waste my time. First time purchase of Mcafee product will certainly be my last. 

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McAfee Employee
McAfee Employee
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Message 2 of 4

Re: True Key such a piece of crap

Hi there,

I would like to better understand the issue regarding the sign out time not being respected. Can you please let me know where these 7 days sign out time is not working (PC, MAC, Android or iOS) as well as the True Key version you are running on it.

If it is on the PC, do you normally shut down the PC after you are done with it?

Regarding the websites, that are broken with our instant login, please give me a few examples of these URL's, I am sure you now that URL's changed their content script all the time effectively breaking our instant login, sometimes depending on what was changed it is an easy fix, sometimes unfortunately it is more complicated.

Having said that, you can directly submit the broken website to us, from the Chrome extension you can right click on the True Key icon and the second True Key there should open a sub-menu to submit to us a website where you weren't automatically logged in.

Thanks,

Marc D.

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Re: True Key such a piece of crap

It is on my main PC Windows 10. I have it set to log me out every 7 days but it requires e to enter my master password every time I close my browser and reopen. I have removed it from my computer because it is impossible to use. I leave my computer on all the time. It’s just not worth using. It also wants to default to Chrome browser which I do not use. I have several sites that it doesn’t work with but until you fix the master password issue there is no sense in wasting more hours of my time on this

McAfee Employee
McAfee Employee
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Message 4 of 4

Re: True Key such a piece of crap

Good morning,

The sign-out time seems to be the bigger issue here, can you please let me know on your Win 10 system which browser (Edge, Chrome or Firefox) are you using with your True Key account.

Thanks,

Marc D.

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