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True Key recently started generating message slowed script on Firefox browser (while using Facebook)

Came on suddenly after several years of faultless performance. Seems like something updated and they don't like each other.

Turned off Firefox Truekey extension fixed the problem.

9 Replies
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McAfee Employee
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Message 2 of 10

Re: True Key recently started generating message slowed script on Firefox browser (while using Faceb

Thanks for letting me know this, I am investigating it and hopefully I will have more setails to share soon.

Thanks again,

Marc D.

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Message 3 of 10

Re: True Key recently started generating message slowed script on Firefox browser (while using Faceb

Hi again,

Can you please share a screenshot or a video capture of the message True Key is generating?

Also please let me know the version of the Firefox True Key extension and the version of the Firefox browser.

Thanks,

Marc D.

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Message 4 of 10

Re: True Key recently started generating message slowed script on Firefox browser (while using Faceb

It's not only Firefox, it's ALL browsers. I've had to disable it or use Facebook only in a "Private" window where True Key is disabled.

 

This is not a new problem from what I can see and needs action as it's taken me weeks of getting fed up with FB, when, all the time, it's McAfee that I should have been fed up with! 😉 

Steve

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McAfee Employee
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Message 5 of 10

Re: True Key recently started generating message slowed script on Firefox browser (while using Faceb

Hi Steve,

I think, the performance experience you describe has been accentuated in the past 2 weeks which is consistent from what we have seen, we are aware of this and like I have said on other posts, we are in the midst of working to release a fix that will address this performance issues as well as other instant login issues scenarios we have had lately.

Thanks,

Marc D.

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Message 6 of 10

Re: True Key recently started generating message slowed script on Firefox browser (while using Faceb

Thank you, Marc for an impressively quick and useful response. I so often wish that I had taken the plunge years back to go with Mac rather than Windows since that OS constantly seems to throw up issues.

Steve
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Message 7 of 10

Re: True Key recently started generating message slowed script on Firefox browser (while using Faceb

You are most welcome Steve!!!

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McAfee Employee
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Message 8 of 10

Re: True Key recently started generating message slowed script on Firefox browser (while using Faceb

Good morning Steve,

Please check out True Key Firefox extension and let me know if instant login is now working as expected.

Thanks a lot,

Marc D.

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McAfee Employee
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Message 9 of 10

Re: True Key recently started generating message slowed script on Firefox browser (while using Faceb

Good morning,

Please check out True Key Firefox or Chrome extension and let us know if instant login is now working as expected.

Thanks a lot,

Marc D.

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McAfee Employee
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Message 10 of 10

Re: True Key recently started generating message slowed script on Firefox browser (while using Faceb

Good morning,

Please check out True Key Firefox or Chrome extension and let us know if instant login is now working as expected.

Thanks a lot,

Marc D.

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