True Key - "That did not work"

[baconman37]

Unfortunately, that did not work. I uninstalled the app and reinstalled it and Face ID doesn’t work when I have Touch ID selected as my secondary authentication.

Touch ID does work on my iPad, which was also updated with the newest True Key iOS app released yesterday. 

[marcd]

So the issue you observed is only happening on your iPhone, correct?

Thanks,

Marc D.

[Phantom28]

Hi Marc, 

Extremely weird but, my problem seems to have sorted itself out. I tried it again yesterday and the second verification worked on my iphone.

Many Thanks

[baconman37]

Yes, that is correct. 

[marcd]

Great news, probably by retrying it a few times  the authentication mechanism got itself resolved.
Anyways glad that it is working now, please let me know if anyone is still seeing any issues.
Marc D.

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[baconman37]

Marcd,

I wanted to make sure you knew that my issue with Face ID and the iOS app isn't yet resolved.  I've tried restarting my phone and that did not appear to have an impact.

As I mentioned previously, I noticed that under Settings, Face ID and Passcode, the True Key app is not identified as an app that has access to Face ID.  I'm using app version 4.1.0, which was just released.

[Tahsin]

Hi Marc,

I am having the same problem from yesterday. After inputting the email and password in my PC true key client, it popped up for the two factor authintincation (for a second) and gone. Then shows that did not work. But nothing comes to my android phone for sliding/verification.

Till day before yesterday, it was working fine. But yesterday and today, above is happening. Appreciate if you check and help me. Thanks.

Regards,

Tahsin

[marcd]

Good morning Tahsin,

Were you trying to authenticate a new system/ device with your account?

Did you try sending the push notification by email?

Thanks,

Marc D.

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