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Re: True Key - "That did not work"

Unfortunately, that did not work. I uninstalled the app and reinstalled it and Face ID doesn’t work when I have Touch ID selected as my secondary authentication.

Touch ID does work on my iPad, which was also updated with the newest True Key iOS app released yesterday. 

McAfee Employee marcd
McAfee Employee
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Message 22 of 28

Re: True Key - "That did not work"

So the issue you observed is only happening on your iPhone, correct?

Thanks,

Marc D.

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Re: True Key - "That did not work"

Hi Marc, 

Extremely weird but, my problem seems to have sorted itself out. I tried it again yesterday and the second verification worked on my iphone.

 

Many Thanks

 

Re: True Key - "That did not work"

Yes, that is correct. 

McAfee Employee marcd
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Message 25 of 28

Re: True Key - "That did not work"

Great news, probably by retrying it a few times  the authentication mechanism got itself resolved.
Anyways glad that it is working now, please let me know if anyone is still seeing any issues.
Marc D.

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Re: True Key - "That did not work"

Marcd,

I wanted to make sure you knew that my issue with Face ID and the iOS app isn't yet resolved.  I've tried restarting my phone and that did not appear to have an impact.

As I mentioned previously, I noticed that under Settings, Face ID and Passcode, the True Key app is not identified as an app that has access to Face ID.  I'm using app version 4.1.0, which was just released.

Tahsin
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Message 27 of 28

Re: True Key - "That did not work"

Hi Marc,

I am having the same problem from yesterday. After inputting the email and password in my PC true key client, it popped up for the two factor authintincation (for a second) and gone. Then shows that did not work. But nothing comes to my android phone for sliding/verification.

Till day before yesterday, it was working fine. But yesterday and today, above is happening. Appreciate if you check and help me. Thanks.

Regards,

Tahsin

McAfee Employee marcd
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Message 28 of 28

Re: True Key - "That did not work"

Good morning Tahsin,

Were you trying to authenticate a new system/ device with your account?

Did you try sending the push notification by email?

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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