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McAfee Employee
McAfee Employee
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Message 11 of 36

Re: True Key premium renew error

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Thank you, I will investigate this and will get back to you on your email.

Marc D.

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Re: True Key premium renew error

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Hi,
if I try to renew premium in my work in Chrome on Linux I see this URL when error is shown:

chrome-extension://cpaibbcbodhimfnjnakiidgbpiehfgci/pages/dashboard.html#settings

and the URL which plugin try connect is:

https://truekeycart.intelsecurity.com/cart/?email=antonin.neumann@seznam.cz&culture=CS-CZ&affid=1265&fullName=Anton%C3%ADn%20Neumann&SubscriptionAction=Renew&ui_culture=cs-CZ
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McAfee Employee
McAfee Employee
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Message 13 of 36

Re: True Key premium renew error

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All good, I got the information I needed, we'll investigate and fix the issue and once we do this I will get back to you as soon as possible.

Thanks,

Marc D.

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Re: True Key premium renew error

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Hi,

how it looks? I am already really nervous because I need added new passwords so if you can't or don't have time yet fix it I will have to find out some other tool.
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McAfee Employee
McAfee Employee
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Message 15 of 36

Re: True Key premium renew error

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I have asked confirmation on the status of this issue. I will get back to you hopefully tomorrow with some more news.

Thanks,

Marc D.

Re: True Key premium renew error

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Some news?

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McAfee Employee
McAfee Employee
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Message 17 of 36

Re: True Key premium renew error

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Please send an email to "truekeysupport@mcafee.com" , need to ask more infromation.

Thanks,

Marc D.

View solution in original post

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Re: True Key premium renew error

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Hey Marc,

I have the same problem as tonda13. Is there a solution?
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McAfee Employee
McAfee Employee
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Message 19 of 36

Re: True Key premium renew error

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Let me check but just in case, send me to "truekeysupport@mcafee.com" your screenshot of the error when you trying to renew your Premium subscription and also the email address related to your True Key account.

Thanks,

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Re: True Key premium renew error

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I sent the mail but did not receive an answer.

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