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Re: True Key overlay does not display under Android 8

Now July 28, 2018 and this problem of the overlay not showing is still not fixed. I have a Galaxy S9+ running Oreo 8.1 and I have a Masters degree in computers and have tried everything except rewrite the code and I cannot get it to work. Give these guys another week to fix or I regretfully will hitch my horse to another Wagon. 

McAfee Employee marcd
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Message 12 of 42

Re: True Key overlay does not display under Android 8

I can understand your impatience to see this issue finally resolved, believe me I do as well.

We are looking for the best option to fix the instant login with the 8.0 os, we did release what we thought it would fix the issue but we had to pull it as it created other issues.

I will update this community forum when do identify and have a release date for this fix.

Thanks and again I'm sorry that this issue is not fixed yet.

Marc D.

Re: True Key overlay does not display under Android 8

It's been about a year since these posts started. I just upgraded my phone and now I'm having the same issue  What's got on? How could it possibly take this long to sort out such a fundamental problem? I'm using an LG V20. Please fix... or give me a refund so I can migrate to last pass. What a pain. 

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McAfee Employee marcd
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Message 14 of 42

Re: True Key overlay does not display under Android 8

The login issue on the Andropid platform has been fixed for a few months already. If you would have followed the posts you would have seen several users reporting an issue with their auto-login feature on True Key a few months ago, we worked on a Beta version and on that version these issues were not seen, we did upgrade this Beta version to a standard version that anyone could download on the Play Store and as you can see all these issues reports have stopped.

Having said all this, looking specifically at your post, you said that you upgraded your phone but it is not clear if you upgraded your Android OS or the True Key app. Please let me know the True Key version you are running or confirm you are running the latest from the Play Store.

Thanks,

Marc D.

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Re: True Key overlay does not display under Android 8

I upgraded my phone hardware (to LG V20), and Android (to 8.0.0), then downloaded the latest release of TK from the Play Store (version 4.1.1.0). Not only does the auto-login not work, the face recognition seems worse than on my Galaxy S4. That was slow...but this is almost impossible to use. It seems to work well with the fingerprint though, so not really a big deal. Just FYI.

McAfee Employee marcd
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Message 16 of 42

Re: True Key overlay does not display under Android 8

Using fingerprint over face recognition as you said it might not be as important as finding out what is going on with the auto-login.

I am running 4.1.1.0 as well and I have no issues with it, can you see the True Key overlay when you go to any website?

Does auto-login work for some websites or does not work at all?

Thanks,

Marc D.

 

McAfee Employee marcd
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Message 17 of 42

Re: True Key overlay does not display under Android 8

Using fingerprint over face recognition as you said it might not be as important as finding out what is going on with the auto-login.

I am running 4.1.1.0 as well and I have no issues with it, can you see the True Key overlay when you go to any website?

Does auto-login work for some websites or does not work at all?

Thanks,

Marc D.

 

Re: True Key overlay does not display under Android 8

It works the first time I try it after a fresh install  Maybe twice. The instant login is definitely the biggest issue  Bouncing back and forth between TK and other apps to copy - paste is a real pain. 

McAfee Employee marcd
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Message 19 of 42

Re: True Key overlay does not display under Android 8

So can you confirm that the True Key black overlay is present on the top right when the auto-login is working and when it does not the overlay is gone?

Also, please let me know if you have reinstalled True Key on your phone since you noticed the issue.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: True Key overlay does not display under Android 8

Yes, I've reinstalled twice. The auto-login only works once after that. Maybe not even auto-login. I got the little TK overlay button that allows me to select an login once after each install (just after I go into settings, enable instant login, and add the appropriate permissions). I also tried to disable and re-enable instant login...but no change.