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McAfee Employee marcd
McAfee Employee
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Message 21 of 28

Re: True Key on Android Oreo

Hi there,

As promised, when i wouild have more news I would get back to you and this thread, if you have a Samsung Android device, I noticed at the begining of the week that Samsung had a security software update that was released on August 20, the size of this software update is about 221 MB. I have noticed that since the begining of the week, instant login with True Key is working as expected, please let me know once you download the update if you are noticing the same thing.

Remeber to enable instant login in TK settings and that will prompt you to enable the Android permissions for True Key instant login. Supported browser is Chrome.

Thanks,

Marc D.

McAfee Employee marcd
McAfee Employee
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Message 22 of 28

Re: True Key on Android Oreo

Hi there,

As promised, when i wouild have more news I would get back to you and this thread, if you have a Samsung Android device, I noticed at the begining of the week that Samsung had a security software update that was released on August 20, the size of this software update is about 221 MB. I have noticed that since the begining of the week, instant login with True Key is working as expected, please let me know once you download the update if you are noticing the same thing.

Remeber to enable instant login in TK settings and that will prompt you to enable the Android permissions for True Key instant login. Supported browser is Chrome.

Thanks,

Marc D.

kev_t
Level 8
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Message 23 of 28

Re: True Key on Android Oreo

Marc,

 

Thank you. 

I have actually just changed my phone to a Huawei P20 Pro. 

After disabling battery optimisation for true key all is working ok .

Re: True Key on Android Oreo

Hi guys,

 

I am using SamnsuS galaxy A8+ with the latest update done on the 1st/sept. I have just acquired a TK premium account and without any test I migrated all my Lastpass passwords and uninstall LP (I am almost regretting this now). 

 

Autofill doesn't work for both apps or website on my phone consistently. When it does, it takes me more than 10min to go back and forth between the app (or web) and TK app. I took screen shots of the long process and I am willing to share if you guys want... Thanks in advance for any help!

McAfee Employee marcd
McAfee Employee
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Message 25 of 28

Re: True Key on Android Oreo

Good morning,

Please share those screenshots on "truekeysupport@mcafee.com" and also send me along with them your True Key email address account.

Also let me know what you mean with "Autofill doesn't work for both apps or website on my phone ", are you seeing specific websites that won't auto fill?

Thanks,

Marc D.

Re: True Key on Android Oreo

Hey guys,

 

MArc gave me a very nice support and now it seems to be solved.

I had to set auto sign out on TK to a longer time (7days) instead of immediately. Although this leaves the app more vulnerable it is enough for now. 

Hope this can help. 

McAfee Employee marcd
McAfee Employee
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Message 27 of 28

Re: True Key on Android Oreo

Anytime Federico.

Marc D.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

McAfee Employee marcd
McAfee Employee
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Message 28 of 28

Re: True Key on Android Oreo

Anytime Federico.

Marc D.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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