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True Key on Android Oreo

True Key Developers, its time to update the app to support the Android Oreo Autofill API. ts been 8 months since oreo has been released and the app still uses the "accessability service" workaround. I am going to move to a different password manager if you guys can't at least even confirm that you're working on this and providing an estimated release time. I don't want to switch but you guys are really behind on this. 

27 Replies
McAfee Employee marcd
McAfee Employee
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Message 2 of 28

Re: True Key on Android Oreo

Hi there,

I can confirm that we are definitely working on it. As a workaround that temporarily fixed this issue for me is that after you enabled the True Key instant login on the device settings, reboot your phone and see if this time it is working.

If still not, let me know if is all the websites logins that aren't working or is it logins specific.

Thanks,

Marc D.



marc
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Tmjcork
Level 7
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Message 3 of 28

Re: True Key on Android Oreo

If you restart multiple times or re-install it will work just once and then only on a browser login, it doesn't work at all with apps. If you go into trueky and tap on a saved login it doesn't give you an option of logging in via an app.

McAfee Employee marcd
McAfee Employee
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Message 4 of 28

Re: True Key on Android Oreo

Good morning,

I am defitely aware of this issue and we are already working to find the source of the issue so it can be fixed.

As soon as I know more I will let you know.

Thanks,

Marc D.



marc
McAfee Employee

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kev_t
Level 8
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Message 5 of 28

Re: True Key on Android Oreo

Any idea of a timescale?

Thank you.

McAfee Employee marcd
McAfee Employee
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Message 6 of 28

Re: True Key on Android Oreo

Hi,

We are trying find best ways to fix this issue, I have a few questions that will certainly help us achieve that. What is your Android device? Also before, the Android operating system update to Oreo (8.0), was the instant login working fine with the Samsung browser or with the Chrome browser?

Thanks,

Marc D.



marc
McAfee Employee

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Re: True Key on Android Oreo

I also have the issue. It worked on my S7. When I bought a new phone the S9 it stopped working. Now I lost the mainuse I bought it in the first place: auto login...

McAfee Employee marcd
McAfee Employee
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Message 8 of 28

Re: True Key on Android Oreo

Good morning,

This is a generalized issue due to Android 8.0 that disables our instant login service, we are actively testing different options so this won't happen and the main feature of True Key Instant Login continues to work on your devices. As soon as I have more news about this, I will let you all know.

Thanks,

Marc D.

 



marc
McAfee Employee

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McAfee Employee marcd
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Message 9 of 28

Re: True Key on Android Oreo

Hi there,

As promised, when i wouild have more news I would get back to you and this thread, if you have a Samsung Android device, I noticed at the begining of the week that Samsung had a security software update that was released on August 20, the size of this software update is about 221 MB. I have noticed that since the begining of the week, instant login with True Key is working as expected, please let me know once you download the update if you are noticing the same thing.

Remeber to enable instant login in TK settings and that will prompt you to enable the Android permissions for True Key instant login. Supported browser is Chrome.

Thanks,

Marc D.



marc
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kev_t
Level 8
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Message 10 of 28

Re: True Key on Android Oreo

Any update on this issue? It would be good to see native support rather than the work around, which still doesn't work all the time!

 

Thank you.