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True Key on Android Oreo

True Key Developers, its time to update the app to support the Android Oreo Autofill API. ts been 8 months since oreo has been released and the app still uses the "accessability service" workaround. I am going to move to a different password manager if you guys can't at least even confirm that you're working on this and providing an estimated release time. I don't want to switch but you guys are really behind on this. 

9 Replies
McAfee Employee
McAfee Employee
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Message 2 of 10

Re: True Key on Android Oreo

Hi there,

I can confirm that we are definitely working on it. As a workaround that temporarily fixed this issue for me is that after you enabled the True Key instant login on the device settings, reboot your phone and see if this time it is working.

If still not, let me know if is all the websites logins that aren't working or is it logins specific.

Thanks,

Marc D.

Tmjcork
Level 7
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Message 3 of 10

Re: True Key on Android Oreo

If you restart multiple times or re-install it will work just once and then only on a browser login, it doesn't work at all with apps. If you go into trueky and tap on a saved login it doesn't give you an option of logging in via an app.

McAfee Employee
McAfee Employee
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Message 4 of 10

Re: True Key on Android Oreo

Good morning,

I am defitely aware of this issue and we are already working to find the source of the issue so it can be fixed.

As soon as I know more I will let you know.

Thanks,

Marc D.

kev_t
Level 7
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Message 5 of 10

Re: True Key on Android Oreo

Any idea of a timescale?

Thank you.

McAfee Employee
McAfee Employee
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Message 6 of 10

Re: True Key on Android Oreo

Hi,

We are trying find best ways to fix this issue, I have a few questions that will certainly help us achieve that. What is your Android device? Also before, the Android operating system update to Oreo (8.0), was the instant login working fine with the Samsung browser or with the Chrome browser?

Thanks,

Marc D.

Re: True Key on Android Oreo

I also have the issue. It worked on my S7. When I bought a new phone the S9 it stopped working. Now I lost the mainuse I bought it in the first place: auto login...

McAfee Employee
McAfee Employee
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Message 8 of 10

Re: True Key on Android Oreo

Good morning,

This is a generalized issue due to Android 8.0 that disables our instant login service, we are actively testing different options so this won't happen and the main feature of True Key Instant Login continues to work on your devices. As soon as I have more news about this, I will let you all know.

Thanks,

Marc D.

 

kev_t
Level 7
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Message 9 of 10

Re: True Key on Android Oreo

Any update on this issue? It would be good to see native support rather than the work around, which still doesn't work all the time!

 

Thank you.

McAfee Employee
McAfee Employee
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Message 10 of 10

Re: True Key on Android Oreo

Good morning Kev,

We are very actively testing potential fixes, I am hopping to have news soon but for now I can confirm we are working to find a possible solution for this issue introduced by Android with their new operating system version 8.

We might also release soon a BETA release to test these potential fixes before it gets rolled out to everyone, please let me know if you would interested on getting this BETA release by writting to truekeysupport@mcafee.com

Thanks,

Marc D.