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Re: True Key not syncing to any other browsers

Hi @DesertRogue 

We are sorry for the inconvenience.

We are looking into this issue and will update you as soon as we have a resolution.

Thanks,
Karthikeyan J

Re: True Key not syncing to any other browsers

Thank You 

Gapster
Level 8
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Message 13 of 16

Re: True Key not syncing to any other browsers

What is the status if the issue?

GChrisB
Level 7
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Message 14 of 16

Re: True Key not syncing to any other browsers

As others suggested, I tried connecting through a cellular hotspot connection. If on cellular data, True Key synced without any problem. As soon as I went back to my home internet connection (AT&T fiber), the sync error came back.

Sometimes when this happens, it is a DNS problem. So I tried switching my PC DNS to point to Google's DNS servers instead of AT&T. No change - sync error.

SecureFox
Level 8
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Message 15 of 16

Re: True Key not syncing to any other browsers

That's very interesting: today I went through the signin process on a laptop connected through cellular, and was able to install Truekey on all three browsers and login was successful (I was able to add that login/browser combination) to Truekey. Logins were up to date also.

Going back to home internet connection, Truekey still works and is up to date, but it shows the 'sync error still. So this is good for a workaround but not a fix. I also tried ipconfig /flushdns on the laptop but that didn't change things. Maybe try the router next...

SecureFox
Level 8
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Message 16 of 16

Re: True Key not syncing to any other browsers

Update: I rebooted my home router and now Truekey is syncing ok on the laptop I'm working on. You can even see the 'syncing' message come up and then - no error!

I have yet to test the other machines at home but hope to get around to that later. Weird - could it be as simple as that?

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