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Em9806
Level 7
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Message 1 of 3

True Key not automating logins on internet sites

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Hi, over the past week, my True Key has stopped automating logins on all websites. I have no idea how this happened. 

Example: I try to log into Google, before True Key would automatically sign me in, but now I have to manually copy over my stored password from the True Key extension I have. 

Please can anyone help on resolving this for me? 

Thank you!

1 Solution

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Allwyn_GI
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Re: True Key not automating logins on internet sites

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Hi @Em9806,

Sorry for the inconvenience caused. Please try to reinstall and try logging into True Key and make sure the automatic saved login feature is enabled for all logins saved. Also let us have you reinstalled True Key recently before this issue?. Please make sure you remember your master password before uninstalling true key.

Regards,

Allwyn I

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Allwyn_GI
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Message 2 of 3

Re: True Key not automating logins on internet sites

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Hi @Em9806,

Sorry for the inconvenience caused. Please try to reinstall and try logging into True Key and make sure the automatic saved login feature is enabled for all logins saved. Also let us have you reinstalled True Key recently before this issue?. Please make sure you remember your master password before uninstalling true key.

Regards,

Allwyn I

View solution in original post

Em9806
Level 7
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Message 3 of 3

Re: True Key not automating logins on internet sites

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Thank you, that worked! Your help is much appreciated!

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