I am a new True Key user, In the process of setting up my account after setting my master password, when it came time to login the password I entered was not accepted after several tries. I followed the procedure to reset the master password, to something different carefully typing the password was unable to login after several tries. I attempted the reset two more times, but the new passwords are never accepted.
We are sorry to hear that you have login issues with TrueKey.
The password should work if its the right one. There might be some letters mistyped and that's obvious. If you have a different computer/device, please install TrueKey and check if the password works fine after resetting it.