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Han232
Level 7
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Message 1 of 2
‎01-22-2021 03:19 PM

True Key login

Hi,

I'm trying to log in true key app on my pc. After entering my master password it will ask me to send a notification to my second device which is my iphone. On my iphone I swipe to confirm. The pc does not receive the acknowledgement back. 

What should I do now?

Thank you

 

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Magesh
Moderator
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Message 2 of 2
‎01-23-2021 09:57 AM

Re: True Key login

Hi @Han232 

We are aware of this issue. Please let us know the following information

Were you able to login in to Truekey via Mobiles or Tablets.

Try email verification instead and update us the outcome. 

We will keep you posted on this as we receive updates from Engg Team regarding the same. 

Thanks,

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