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dsedivec
Level 7

True Key extension Firefox private browsing

The True Key extension does not function or appear in Firefox private browsing (Windows 10).  Does this require a code fix for the extension, or am I missing something?  The extension works fine if I disable private browsing.

Another question, unrelated.  Does McAfee intend to support split-screen mode for True Key on the iPad?

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3 Replies
catdaddy
Level 20

Re: True Key extension Firefox private browsing

​,

                        I will contact a (Expert) from the TrueKey Team on your behalf.

​  Could you kindly assist this customer please?

Cliff
McAfee Volunteer
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McAfee Employee

Re: True Key extension Firefox private browsing

Hello dsedivec,

True Key with the private browsing feature in Firefox is not compatible. More technically, private mode won't let us persist data, which is required for some of our key operations (like logging in). Mozilla is aware and may fix it in the future but it is completely out of our control.

Regarding your second point, of splitting the screen for True Key on an iPad device, it is definitely a “nice to have” feature and I will bring it up to the development team.

Thanks for the suggestion,

Marc D

catdaddy
Level 20

Re: True Key extension Firefox private browsing

Thanks Marc

Cliff
McAfee Volunteer
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