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lvbaal
Level 7

True Key does not start browser

Before, True Key started Internet Explorer 11 on clicking one of the login items in the True Key app.

After having disabled Internet Explorer in Windows setup and setting Microsoft Edge as the default browser, True Key does open any login pages anymore.

What can I do?

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6 Replies
Peacekeeper
Level 20

Re: True Key does not start browser

  can you help

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McAfee Employee

Re: True Key does not start browser

Hi Ivbaal,

I am not sure if you want to keep Edge as your primary True Key extension, if this is the case, probably deleting the Edge extension and reloading it again from the Edge Microsoft store page could do the trick of using TK via Edge.

Let me explain also that Edge works only from the browser and has no desktop standalone application which probably was the case when you were using IE. Now we are moving towards of using only extension first and we will be phasing out the desktop standalone app for the benefit of the Chrome & Firefox extension first and as for the case for Edge this will only work through their respective browsers (Chrome and Firefox). You can download probably this extension from www.truekey.com/onboard

I hope this answers some of the questions here.

Thank you,

Marc D.

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lvbaal
Level 7

Re: True Key does not start browser

Hi Marc,

Thanks for your reply.

After having set Google chrome as standard browser, clicking a launch pad item opens up chrome now. This is fine. So the original problem is gone.

I do have another issue I would like to put to you:

I have a launch pad entry that fills - and logs in correctly in Google chrome but not in Edge. Could you help in resolving this please?

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McAfee Employee

Re: True Key does not start browser

Sure thing, please provide me with the specific URL that is not working in Edge, I will see if we can optimize it so it works on edge as well.

Thanks,

Marc D.

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lvbaal
Level 7

Re: True Key does not start browser

The URL is https://portal.chargedrive.com/mypage/#login

But sorry, it's the other way around: Edge extension DOES auto log in and Chrome extension does NOT

Edge version = 1.35.3315.0

Chrome version = 2.8.5492

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lvbaal
Level 7

Re: True Key does not start browser

BTW, noticed that TK is handling the pop up log in dialogue on https://community.mcafee.com/welcome nicely.

I have a launchpad that does not auto log in because of log in pop up maybe? The URL is https://chargemap.com/

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