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Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

I don't know what's worse, the slow performance when True Key is enabled or not having the automatic login when it's disabled.

Do you have any suggestions?

Thank you,

Jim
McAfee Employee marcd
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Message 42 of 47

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Hi Jim,

I did look into this and could not reproduce the extreme lag using the True Key extension on Firefox that you reported. 

Can you please do a complete uninstall of the True Key extension and reinstall it again on Firefox again, let me know if you notice any difference with the speed performance.

If the issue persists, please confirm versions of the True Key app, Firefox browser and Windows 10.

Thanks,

Marc D.

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Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Please provide me with the best installation file for Firefox Quantum and I'l do the reinstall.

McAfee Employee marcd
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Message 44 of 47

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Hi Jim,

Please go to Firefox- click on the upper right menu and click on add-ons and paste in the add-ons search box the following file: "https://downloads.truekey.com/firefox/latest/truekey.xpi" 

This should install directly the True Key extension for Firefox, please let me know results.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Marc, that didn't seem to work. Now I get the "phantom" box where the True Key icon should be in firefox. I cannot paste the screen print here, so I emailed it.
McAfee Employee marcd
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Message 46 of 47

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Hi Jim,

I just sent you the file by email, I hope you can install it from there following the steps I outlined previously.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

McAfee Employee marcd
McAfee Employee
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Message 47 of 47

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Good morning  Jim,

Since you reinstalled the True Key extension on Firefox yesterday, I was checking to see if you have had the chance to check the speed performance.

Thanks,

Marc D.

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