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marcd
McAfee Employee marcd
McAfee Employee
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Message 31 of 37
2 weeks ago

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Hi Jim,

Please check "prevent accessibility services from accessing your browser" and see if this makes a difference on the True Key extension behaviour.

Thanks,

Marc D.

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jsessa55
jsessa55
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Message 32 of 37
2 weeks ago

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Marc,
Enabling "prevent accessibility services from accessing your browser" did not seem to make a difference. The True Key extension is still not working.

Jim
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jsessa55
jsessa55
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Message 33 of 37
2 weeks ago

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Marc,

I also noticed that the "Choose Profile" box never pops up with Firefox, as it does with Chrome.

Is that normal?

 

Jim

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marcd
McAfee Employee marcd
McAfee Employee
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Message 34 of 37
2 weeks ago

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Hi Jim,

The entire behaviour of this extension under this Firefox version does not seem to be working as expected, either by the auto-login feature or just by the experience of logging in to the dashboard.

Please send me an email to "truekeysupport@mcafee.com" as I might need to ask confidential information.

Thanks,

Marc D.

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marcd
McAfee Employee marcd
McAfee Employee
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Message 35 of 37
2 weeks ago

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

So everyone following this threadis aware, I am investigating the consistency of the Firefox extension (3.1.0.9211) with the new version of the Firefox browser (63.03).

While there are multiple indications that several websites are not getting auto-logged in through True Key, we are also looking into this True Key extension to see if there are more issues that could be impacting the overall experience with True Key.

I will get back to you with more updates as soon as those are been made available to me.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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jsessa55
jsessa55
Level 7
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Message 36 of 37
a week ago

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

Marc, I had an issue getting the True Key desktop app logged in. I installed it again using https://www.truekey.com/download and not Microsoft Store. The reinstalled not only fixed the desktop login issue but the auto fill issue with Firefox. Everything seems to be working fine now.
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marcd
McAfee Employee marcd
McAfee Employee
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Message 37 of 37
a week ago

Re: True Key does not autofill or login on Firefox 60.1.0esr (32-bit)

I am glad that reinstalling the True Key standalone desktop app resolved the issue.

Dont hesitate to reach out in case any more issues are seen.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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