Hi Jim,
Please check "prevent accessibility services from accessing your browser" and see if this makes a difference on the True Key extension behaviour.
Thanks,
Marc D.
Marc,
I also noticed that the "Choose Profile" box never pops up with Firefox, as it does with Chrome.
Is that normal?
Jim
Hi Jim,
The entire behaviour of this extension under this Firefox version does not seem to be working as expected, either by the auto-login feature or just by the experience of logging in to the dashboard.
Please send me an email to "truekeysupport@mcafee.com" as I might need to ask confidential information.
Thanks,
Marc D.
So everyone following this threadis aware, I am investigating the consistency of the Firefox extension (3.1.0.9211) with the new version of the Firefox browser (63.03).
While there are multiple indications that several websites are not getting auto-logged in through True Key, we are also looking into this True Key extension to see if there are more issues that could be impacting the overall experience with True Key.
I will get back to you with more updates as soon as those are been made available to me.
Thanks,
Marc D.
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I am glad that reinstalling the True Key standalone desktop app resolved the issue.
Dont hesitate to reach out in case any more issues are seen.
Thanks,
Marc D.
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I am running the same browser version and I have not noticed any lag with the browser and I have not any recent lag reports.
Having said that I will look into it and I should be able to get back to you by tomorrow with my findings regarding the probabilities that this could be a bigger issue or just isolated to your client.
Thanks,
Marc D.
If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.