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moustachu
Level 8

True Key connexion

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Hello, I can not open my True Key and I absolutely need access to my passwords. I uninstalled True Key then reinstall it. But its not working. I took the time to check that I had the correct password to access a True Key from my desktop and yet nothing works. The problem is that True Key said: '' An error has occurred. ''

I need an answer FAST to find my passwords. Thank you

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1 Solution

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moustachu
Level 8

Re: True Key connexion

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Now it's correct.

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9 Replies
exbrit
Level 21

Re: True Key connexion

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I'll page our resident tech but also I'll give you the link the free Technical Support:

​ can you help please?

Technical Support/Customer Service

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moustachu
Level 8

Re: True Key connexion

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I try to solve my problem with the McAfee Virtual Technician three times and nothing works

bigredbear
Level 7

Re: True Key connexion

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I'm also having this issue - it appears the servers are down.

Luckily, most of my apps are available on the iPhone and they stay logged in or are able to use my touchID. Hopefully you are able to find a work around, but in the future I suggest your master email (where you can recover all passwords) is using a password that you can remember or keep in a safe place (write it down on paper and put in a safe with other documents for an example.)

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domingomv
Level 7

Re: True Key connexion

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Also I'm the same issue 3 hours ago. I don´t see the solution.

The problem is not mine, I'm sure that i  type the correct password.

How long must we wait for a solution??, given that we are registered.

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exbrit
Level 21

Re: True Key connexion

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domingomv wrote:

Also I'm the same issue 3 hours ago. I don´t see the solution.

The problem is not mine, I'm sure that i  type the correct password.

How long must we wait for a solution??, given that we are registered.

Please contact Technical Support through the link I posted above.

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Moderator
Moderator

Re: True Key connexion

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Hello All,

Please let know if you are still facing the issue.

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moustachu
Level 8

Re: True Key connexion

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Now it's correct.

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domingomv
Level 7

Re: True Key connexion

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Now All is correct, and its running again.

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exbrit
Level 21

Re: True Key connexion

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Good.

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